Building Up Your Emotional Intelligence

By its very nature the workplace sometimes involves conflict and stress. Even mundane day-to-day work activities require negotiation and compromise. And these can often lead to negative emotional reactions or outbursts. But using emotional intelligence (EI) can help you notice identify understand and manage your own feelings and the emotions of others. EI is a positive force that can have significant impact on you your team and your organization. In this course you’ll learn what EI is and how it drives personal excellence in the workplace. You will learn some best practices and strategies to become aware of your emotions and use that awareness to manage your behavior. You will also learn how to interpret other people’s emotions and use that knowledge to enhance workplace relationships.