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Course Name	Course Type	Syllabus
CompTIA A+ 220-1001: Networking	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Networking Overview/Description: Explore networking fundamentals including TCP and UDP and review common networking hardware devices. In this course you will recognize the differences between hubs and bridges. Learn when to use a network switch. See how a router protects your systems. Find the differences between access points repeaters and extenders. Learn when to use network controllers. Differentiate between cable and DSL modems. Describe the purpose of patch panels. List the benefits of Power over Ethernet (PoE) and compare it with Ethernet over Power which uses common electrical wiring to convey Ethernet connectivity. Conclude by finding out how cloud-based network controllers work Course Number: it_cscoao_06_enus
CompTIA A+ 220-1001: Configuring a Wired/Wireless Network	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Configuring a Wired/Wireless Network Overview/Description: Wired and wireless networks are everywhere. Explore how to install and configure them. In this course you will learn what is needed to configure a basic router and switch set network access points and work with your Network Interface Controller (NIC). See how to configure end user devices including Internet of Things (IoT) equipment such as thermostats security systems appliances and vehicles. Compare DSL and cable modems. Perform basic configurations for your firewall Quality of Service (QoS) data traffic prioritization and communication frequency. Conclude by understanding the elements of an IP address and a subnet mask Course Number: it_cscoao_07_enus
CompTIA A+ 220-1001: Wireless Networking Protocols	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Wireless Networking Protocols Overview/Description: As wireless gadgets proliferate so do their network protocols. This course helps you distinguish between WiFi standards 802.11a 802.11b 802.11g 802.11n and 802.11ac; the frequencies they use the channels they offer and how well they perform against one another. Other wireless standards discussed include Bluetooth Near Field Communication (NFC) Radio Frequency Identification (RFID) and Zigbee and Z-Wave for Iot devices and low power applications. Finally this course compares 3G 4G 5G and LTE cellular communication standards and their application to mobile devices Course Number: it_cscoao_08_enus
CompTIA A+ 220-1001: Network Hosts	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Network Hosts Overview/Description: Explore what computer network servers provide to ease administration and service clients. This course introduces you to the purpose of multiple server types. These include web servers file servers print servers DHCP servers DNS servers proxy servers mail servers and authentication servers. You will also learn about the syslog which sends event messages to a logging server. Finally this course compares network security technologies such as UTM IDS IPS and end-point management. It also discusses how to handle a mix of current and older legacy equipment on a network Course Number: it_cscoao_09_enus
CompTIA A+ 220-1001: Implementing Network Concepts	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Implementing Network Concepts Overview/Description: In this course you will examine IP (Internet Protocol) addresses which are assigned to network-equipped devices that are part of a TCP (Transitional Control Protocol)/IP-based network. Learners explore the basics of IP addressing and networking concepts such as DNS (Domain Name System) DHCP (Dynamic Host Configuration Protocol) and NAT (Network Address Translation). Begin with an overview of DNS and its benefits. Then take a closer look at the DHCP its features and reservations. Explore some of the basic characteristics of IP version 4 the fourth revision of the Internet protocol. Next look at IP version 6 the successor to version 4; version 5s functionality was worked into version 6. Study the purpose of the Subnet Mask a key component of IP address configurations and the Default Gateway commonly found as a value in an IP configuration. Recognize when to use VPNs (Virtual Private Networks) and look at virtual local area networks or VLANs. Finally explore the benefits of NAT. A closing exercise assesses skills in configuring network settings and components. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam Course Number: it_cscoao_10_enus
CompTIA A+ 220-1001: Network Types	Course	View details
CompTIA A+ 220-1001: Networking Tools	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Networking Tools Overview/Description: In this course explore the numerous networking tools available to help identify diagnose and resolve problems and issues occurring on a computer network. The first tutorial looks at the tool to use if you find yourself working with cabling the crimper. Next another essential tool for anyone working in cabling the cable stripper. Then take a look at the multimeter an electronic tool used to measure voltage amps and resistance among other things. You will learn about another useful tool and when to use it the tone generator and probe. The next is the cable tester and as it says it is a device used to test cable connectivity. Moving on learners can examine the loopback plug and the punch down tool. Finally explore the Wi-Fi analyzer a tool that you might find yourself using if you need to really optimize the coverage of a fairly large area with Wi-Fi. Conclude by reviewing your nr knowledge with an exercise recognizing when and where to use some of these common networking tools. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam Course Number: it_cscoao_12_enus
CompTIA A+ 220-1001: Basic Cable Types	Course	View details
CompTIA A+ 220-1001: Connectors	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Connectors Overview/Description: Computers require several different connectors and converters. In this course you will explore some of the most common connector types such as RJ-45 USB and Lightning. Learners will first look at the physical connectors for RJ-11 and RJ-45 cabling then move on to RS-232 ports. Next take a look at the Bayonet Neill-Concelman Connector (BNC) and the RG-6 and RG-59 physical connectors. Then you will learn about connectors used with the Universal Serial Bus (USB) including micro mini and USB-C. You will then focus on the DB9 connector and when to use it and also look at the benefits of using Lightning connectors. This leads to a review of connectors used with the Small Computer System Interface (SCSI) and the External Serial Advanced Technology or eSATA interface. Then learn more about the Molex connector which provides the power for your internal PC components. Conclude with an exercise on differentiating between various connectors. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam Course Number: it_cscoao_14_enus
CompTIA A+ 220-1001: Random Access Memory	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Random Access Memory Overview/Description: In this course you will explore the differences between the many types of RAM (Random-access Memory) so you are able to choose the right one for your needs. First learners examine the Small Outline Dual Inline Memory Module more commonly known as SODIMM then move on to working with the Synchronous Dynamic Random Access Memory (SDRAM). Take a look at Double Data Rate 2 (DDR2) memory and learn when to use it. As technology has continued to improve so did DDR RAM; the next iteration is DDR3 which you will explore along with DDR4 the last form of DDR which is twice the speed of its DDR3 predecessor. Then go on to learn about memory channels beginning with single-channel RAM dual-channel RAM and triple-channel RAM. Next take a look at Error Checking and Correcting or ECC memory — a method for discovering and correcting single bit memory errors. Finally learn about Parity versus Non-Parity Memory and the differentiation between the two. The closing exercise involves installing different types of RAM. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam Course Number: it_cscoao_15_enus
CompTIA A+ 220-1001: Storage Solutions	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Storage Solutions Overview/Description: Every computer requires a storage device so in this course you will explore different storage options and how they work and discover various types of storage solutions for your computer. First take a look at the Compact Disk (CD) storage medium and learn when to use it. Then examine the Digital Versatile Disk (DVD) and learn how to differentiate between the DVD and other storage types. Look at the Blu-ray disk format another digital optical disk data storage form. Examine the features of Solid-State Drives or SSDs a persistent memory storage type and Magnetic Hard Drives an electromechanical data storage device. Compare and contrast features of the two most common physical sizes for hard drives: 3.5 and 2.5 inch drives. Look into hybrid drives and their benefits and the features of flash drives. Examine when to use hot swappable drives and learn the differences between Redundant Array of Independent Disks (RAID) 0 1 5 and 10. The concluding exercise deals with recognizing various storage solutions. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam Course Number: it_cscoao_16_enus
CompTIA A+ 220-1001: Working with Motherboards CPUs & Add-On Cards	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Working with Motherboards CPUs & Add-On Cards Overview/Description: Discover motherboards the basics of central processing units (CPUs) and add-on cards as well as the various factors that need to be considered to install and configure them in your computer. In this course you will learn about motherboard form factors and connector types; about the basic input/output system (BIOS) of your computer; configuring BIOS security; and how BIOS contains the most basic system software that allows the system to be booted and for your operating system to interact with the hardware. Also covered in the course are Complementary Metal Oxide Semiconductor (CMOS) batteries; the most basic aspects of your CPU; the processing core and differences between single-core and multicore processors; CPU features and compatibility; and comparing two of the most popular manufacturers of microprocessors cooling mechanisms for the CPU including options for dissipating heat in your system. The course concludes with a discussion about how expansion cards can be used to expand the capabilities of your computer. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam Course Number: it_cscoao_17_enus
CompTIA A+ 220-1001: Working with Peripheral Devices	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Working with Peripheral Devices Overview/Description: This course explores peripheral devices and information on the various types of hardware that can be connected to your computer. Features and functions of each of the types of hardware are also covered. Devices covered in this course are: printers including laser dot matrix and inkjet; scanners including flatbed and barcode; monitors including the two main types cathode ray tube (CRT) and liquid crystal display (LCD); a relatively new peripheral device the virtual reality or VR headset; and external optical drives; mice and keyboards with additional features. Learners observe touchpads and signature pads; game controllers; digital cameras and webcams; microphone and speakers; projectors; implementing several methods of external storage drives; KVM switch (stands for keyboard video and mouse) a physical device that allows a user to control multiple computers but with a single set of peripherals specifically your keyboard your mouse and your monitor; magnetic and chip readers; and Near Field Communication (NFC). Conclude the course with an informative discussion about smart card readers. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam Course Number: it_cscoao_18_enus
CompTIA A+ 220-1001: Power Supplies	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Power Supplies Overview/Description: Examine the vital basics of computer power systems including amps wattage voltage general guidelines for power sizing and power supply options. The key power system lessons in this course include discussing input specifically differentiating between 115V versus 220V and output 5.5V versus 12V; the 24-pin motherboard adapter sometimes referred to as the ATX 24-pin which supplies power to all components of your motherboard; identifying what kind of values you need for components such as overall wattage rating and the volts that are being supplied to ensure that you do not exceed the maximum wattage output; and determining the amount of power needed based on the number of devices in use. This course concludes with an exercise on working with power supplies which will help learners determine when to use more or less volts; learning how to differentiate between AC and DC; how to describe wattage ratings; and learning how to determine the maximum output of a rail on power supply. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam Course Number: it_cscoao_19_enus
CompTIA A+ 220-1001: Common Devices	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Common Devices Overview/Description: Explore common configuration tasks for laptops and desktop computers such as installing thin or thick clients configuring touchpads and touchscreens app installation and wireless settings. In this course you will learn the difference between installing and configuring a thin client or a thick client on desktop computers depending on the software running on a system; how to set up desktop accounts and settings; and how to set up and configure accounts and apps on a laptop. In addition learn how to configure laptop touchpad settings and configure laptop touchscreen configuration settings; how to configure wireless settings on a laptop and the settings required to make a connection; and how to perform synchronization between laptops and some of the options that are available for synchronizing. This course concludes with an exercise designed to describe characteristics of a thin client and thick client; to configure a laptop including laptop touchscreen settings; to set up accounts on a laptop; and to configure laptop wireless settings. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam Course Number: it_cscoao_20_enus
CompTIA A+ 220-1001: Custom PC configuration	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Custom PC configuration Overview/Description: Examine the different configuration requirements and options available for various types of computers including workstations home theater systems and high-end gaming computers. In this course you will learn about: specialized computer systems starting with the graphic design workstation and associated characteristics and use of a processor video and RAM; the requirements of an audio/video editing workstation and seeing the benefits of using dual monitors and increased memory; the requirements of a virtualized workstation such as RAM and CPU; the features of a gaming PC such as processor video sound and cooling; the features of a thick client versus a thin client in terms of applications and operating system requirements and network connectivity; capabilities of the home server PC including media streaming file sharing gigabit NICs and Redundant Array of Independent Disks (RAID). This course wraps up with an exercise on customizing computer system configuration focusing on a graphic design workstation a virtualized workstation a gaming PC and the features of thin and thick clients. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam Course Number: it_cscoao_21_enus
CompTIA A+ 220-1001: SOHO Devices	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: SOHO Devices Overview/Description: There are numerous small office/home office (SOHO) multifunction devices available on the market. Explore these devices including the different settings and configuration methods. In this course you will learn: how to use appropriate drivers for a given operating system including duplex collate orientation and quality; how to configure wired device sharing including USB serial and Ethernet; how to configure wireless device sharing including Bluetooth 802.11 and infrastructure versus ad hoc; the purpose of integrated print servers; the benefits of cloud and remote printing; how to share local/networked devices via operating system settings such as Transmission Control Protocol (TCP) Bonjour and AirPrint; specify data privacy concerns such as authentication and hard drive caching. Conclude with an exercise on working with SOHO devices with assignments to identify appropriate drivers for a given operating system; to describe print options such as collation duplex and orientation; to describe the purpose of an integrated print server; to describe printer rights and permissions; and learn to describe how to clear the print spooler on a Windows system. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam Course Number: it_cscoao_22_enus
CompTIA A+ 220-1001: Printers	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Printers Overview/Description: Explore all types of printers such as laser inkjet thermal impact virtual 3D and also print drivers and connection options used when installing a printer. This course covers the following: components of a laser printer such as imaging drum fuser assembly transfer belt rollers separate pads and duplexing assembly; the laser printer imaging process developing transferring fusing and cleaning; routine maintenance tasks such as toner replacement maintenance kit application and calibration; inkjet printer components including ink cartridge print head roller feeder carriage and belt; how to calibrate and maintain an inkjet printer including replacing cartridges and clearing jams; components of a thermal printer including the feed assembly heating element and special thermal paper; and thermal printer maintenance tasks such as replacing paper cleaning heating elements and removing debris. Examine components of impact printers such as print head ribbon tractor feed and impact paper; differentiating between virtual print options such as print to file print to PDF print to XPS and print to image; and the components of a 3D printer such as plastic filaments. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam Course Number: it_cscoao_23_enus
CompTIA A+ 220-1001: Cloud Computing	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Cloud Computing Overview/Description: Explore cloud computing concepts such as cloud model types resource sharing measure service and virtual desktops. This course covers: the features of the Infrastructure as a service (IaaS) Software as a service (SaaS) and Platform as a service (PaaS); differentiating between public private hybrid and community cloud infrastructures; the differences between internal and external shared resources; rapid elasticity as a feature through a cloud service provider; the benefits of on-demand computing and resource pooling; considerations and benefits of using a measured service or a metered service; the benefits of using off-site cloud-based e-mail; the benefits of using cloud file storage services; when to use cloud-based applications; the types of virtual desktops and their purposes; the technology characteristics of IaaS SaaS and PaaS cloud services and the benefits of cloud file storage services. The course concludes with an exercise on working with cloud technologies types of service rapid elasticity and using cloud file storage services. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam Course Number: it_cscoao_24_enus
CompTIA A+ 220-1001: Virtualization	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Virtualization Overview/Description: Explore the basics of virtualization including how it allows for the creation of virtual resources such as operating systems servers and storage solutions. This course opens with an overview of virtual machines (VMs) and memory; the purpose of VMs and the tasks they perform their common uses and how they are created within the physical host computer; and common configurable settings for a VM. Next learners explore determining VM resource requirements; the role and requirements of emulators for VMs which do not have direct access to the actual hardware of the physical host system; virtualization security and network requirements; and the role of the hypervisor to separate the operating system and applications from the physical hardware and enable a physical host machine to operate numerous guest machines. The course concludes with an exercise on configuring virtualization with activities including describing virtual machine resource requirements; describing the purpose of emulators; describing network considerations of virtualization; and defining the difference between Type 1 and Type 2 hypervisors. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam Course Number: it_cscoao_25_enus
CompTIA A+ 220-1001: Resolving Problems	Course	View details
CompTIA A+ 220-1001: Troubleshooting	Course	View details
CompTIA A+ 220-1001: Troubleshooting Printers	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Troubleshooting Printers Overview/Description: Printers have a lot of moving parts and problems are inevitable. Explore basic troubleshooting methods for printers including common issues that typically arise and how to solve them in preparation for the CompTIA A+ 220-1001 exam. This course covers: tips for troubleshooting for printers; how to troubleshoot a paper jam; how to combat a print quality problem; driver compatibility and related considerations when troubleshooting printers; common printer error codes and how to troubleshoot them; firmware updates and why they are required; screen display and printer output; how to calibrate and clean printers; common print quality issues; troubleshoot print quality; establish printer connectivity; resolve additional print quality issues; troubleshooting tips printer error codes firmware updates printer calibration printer test pages; and how to troubleshoot print quality. This course ends with an exercise on solving printing issues and the assignments include describing printer paper and mechanical issues printer firmware updates printer calibration and common printing quality issues Course Number: it_cscoao_28_enus
CompTIA A+ 220-1002: Comparing Common Operating Systems	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1002: Comparing Common Operating Systems Overview/Description: Explore and compare the various client-side operating systems and their installation processes. In this course you will learn: to identify and define what an operating system is; to differentiate between 32-bit and 64-bit processing; to differentiate between operating system vendors; and to understand the differences between the major smartphone and tablet operating system vendors. Learners also observe how to update limitations and compatibility concerns for vendor-specific operating systems; to identify the differences between versions of Microsoft operating systems; to determine appropriate editions of Windows client based on customer profiles; and to configure desktop styles and user interfaces. You will learn how to choose the appropriate boot configuration based on needs; to choose appropriate types of installation methods based on deployment needs; to implement network and image-based deployments; how to recover a failed installation; and how to compare common operating system architectures installation sources and targets. The course concludes with exercises on aspects of common operating systems including making distinctions between 32-bit and 64-bit architecture. Course helps prepare for CompTIA A+ certification exam 220-1002 Course Number: it_cscoat_01_enus
CompTIA A+ 220-1002: Microsoft Operating System Installation & Upgrade	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1002: Microsoft Operating System Installation & Upgrade Overview/Description: Learn important Microsoft operating system (OS) installation and upgrade considerations and critical skills to ensure success of your installations. In this course you will learn: to configure partitions and volumes create redundant disk arrays and convert disks; to configure disk formatting and distinguish between file system types and their use; to stage and configure alternate third-party drivers to load when necessary; and how to differentiate between the Workgroup and Domain setup and when each is appropriate; to configure settings including time date region and language. Observe how to perform driver management including installation update and removal; to implement automated OS and software updates for Windows MAC and Linux; to use the factory recovery partition to reset a Windows installation; and to format the system volume (boot drive). Other issues covered: enumerating prerequisites for any Windows install and identifying which hardware compatibility tool to use for each OS compatibility; how Microsofts application compatibility toolset has evolved since AppCompat; how to identify and mitigate OS compatibility/upgrade issues; and how to assess upgrade readiness. Course helps prepare for CompTIA A+ certification exam 220-1002. Course Number: it_cscoat_02_enus
CompTIA A+ 220-1002: Microsoft Command Line Tools	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1002: Microsoft Command Line Tools Overview/Description: Examine how to use Windows management utilities in both the command line and GUI – necessary skills for the A+ 220-1002 exam. During this course you will learn how to navigate the file system and diagnose and maintain networks. Examine GOP tools the imaging tool Copy Xcopy and Robocopy. Learn about net use and the net user command to create and delete user accounts. Discover the native Windows GUI tool services.msc to manage the Windows system. Also learn about other Windows GUI tools such as Notepad Explorer Windows Update and Regedit Course Number: it_cscoat_03_enus
CompTIA A+ 220-1002: MS Operating System Administrative Tools	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1002: MS Operating System Administrative Tools Overview/Description: Examine how to use Windows Administrative Tools to navigate available options and to perform memory diagnostics disk management and system maintenance – necessary skills for the A+ 220-1002 exam. Learn about computer management and a custom MMC to manage the local machine. Examine the Performance Monitor and Task Scheduler. Identify data sources component services and system configuration. Review print management local security policy Windows memory diagnostics Windows Defender the Event Viewer and user account management. Finally discover the features and uses of MSConfig the Task Manager and Disk Manager Course Number: it_cscoat_04_enus
CompTIA A+ 220-1002: Windows Control Panel Utilities	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1002: Windows Control Panel Utilities Overview/Description: The Windows Control Panel is a central location for accessing and configuring various system features and components. During this course you will explore some of the critical Control Panel utilities covered on the CompTIA A+ 220-1002 exam. Discovr internet options display settings folder options system settings the Windows Firewall and Windows power options. As a review exercise you will learn how to configure internet options with tabs from the last browsing session view hidden files and folders and finally turn Windows Firewall on to guard connections to public networks Course Number: it_cscoat_05_enus
CompTIA A+ 220-1002: Application Installation Networking & Tools	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1002: Application Installation Networking & Tools Overview/Description: Examine application installations and the configuration requirements and considerations for application rollouts networking security and remote connections including the use of Windows Control Panel tools and Linux commands. This course shows learners how to configure the correct folder/file access to support application installation and validate security to minimize impact to devices and the network; how to configure Windows Firewall; how to configure IP addresses in Windows; how to list differences in network connection types requirements and security; when to use Homegroup Workgroup and Domain setup; how to manage and configure shares mapped drives and printers; and how to manage and configure remote connectivity including proxy settings Remote Desktop Connection and Remote Assistance. Other issues: how to implement best practices for disk maintenance patch management driver/firmware updates and antivirus/anti-malware updates; how to use and configure MAC/Linux client tools; how to manage client features; and how to use basic Linux commands plus an overview of Client Tools. Course helps prepare for CompTIA A+ certification exam 220-1002 Course Number: it_cscoat_06_enus
CompTIA A+ 220-1002: Security Fundamentals	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1002: Security Fundamentals Overview/Description: An important component of traditional security measures is the physical security requirements employed to safeguard valuable computer equipment. This 14-video course examines current physical security practices and how to improve them in the 21 st century. Begin with door and offices locks fences and perimeter defenses—solar-powered lights cameras motion detectors and data storage places. Fire suppression systems are important but consider less obvious benefits of positive airflow systems—preventing dust particles from entering "clean" areas and ensure that air flows out not in. Laptops must be physically secured at cubicle desks (cable locks); servers must be locked in secure rooms not under a reception desk. Other tools: privacy screens; so-called "mantraps"—steel shutters walling off outer vestibules; entry control rosters. Be sure to secure mobile devices—tablets cell phones—against both viruses and unauthorized use by outsiders. Antimalware antiviral software multifactor authentication Smart cards data loss prevention and firewalls are also important examples. Emerge from this course better prepared to implement best practices in security in your office. Course helps prepare for CompTIA A+ certification exam 220-1002 Course Number: it_cscoat_07_enus
CompTIA A+ 220-1002: Critical Security Concepts	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1002: Critical Security Concepts Overview/Description: Among the newer forms of security for most workers in the 21 st century involves social engineering—protecting workers and work against subtle but dangerous attacks by con men and scammers. This 14-video course reviews security fundamentals and the many ways in which devious people steal information—masquerading as delivery men entering unauthorized areas without badges shoulder surfing (airports coffee shops) spoofing dumpster-diving and insidiously clever "spear phishing" attacks—legitimate-looking e-mails luring workers to malicious websites or worse into opening "encrypted" attachments with company credentials or password. Review critical measures of Active Directory administration user management and encryption of files and disks; implement logon time restrictions and failed-attempt lockouts; disable guest accounts in a timely fashion; avoid use of noncompliant systems; prevent careless moving or copying of office files; encrypt files and disks. In this day of widespread remote teleworking safeguard home offices—where wireless signals are easily intercepted without simple appropriate precautions. Danger lurks everywhere and no one however experienced can ever be too careful! Course helps prepare for CompTIA+ certification exam 220-1002 Course Number: it_cscoat_08_enus
CompTIA A+ 220-1002: Software Troubleshooting	Course	View details
CompTIA A+ 220-1002: Operational Procedures Best Practices	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1002: Operational Procedures Best Practices Overview/Description: This 13-video course offers a comprehensive overview of best practices and safety standards: the working rules which keep operators from causing harm to their systems. Documentation best practices for example begin with network topologies—mapping diagrams of distribution of devices and subnetworks home or office—while sensible password policies exist to offer invaluable protection to users and systems alike. Record all incidents; manage inventory carefully; comply with government regulations and MSDS documentation. Basic safety procedures—goggles air filter masks weight limitations toxic waste handling—are needed to protect users equipment and IT staff alike and must be up-to-date. Change management is critical to continued success; what the world you work in will look like next year is almost impossible to guess so learn to be ready for anything. Remote access technologies are constantly evolving and you must keep abreast of changes. A closing exercise allows you to assess your knowledge of just a few: password policies; airborne dust and debris; and government regulatory compliance laws. Course helps prepare for CompTIA A+ certification exam 220-1002 Course Number: it_cscoat_10_enus
CompTIA A+ 220-1002: System Utilities	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1002: System Utilities Overview/Description: Explore critical system utilities such as Credential Manager Bitlocker Device Manager and Sync Center. This course also discusses when to use Windows HomeGroups and how to configure Windows sound devices and printers. Learn how to use the Windows Network Sharing Center and the Device Manager to connect and troubleshoot peripherals and other connected devices. At the end of the course you will have the opportunity to see how to add the Telnet client feature to your computer set a default printer setup your NIC card to automatically get an IP address and to update your video card’s display driver. Course Number: it_cscoat_11_enus
CompTIA Network+: OSI Model Layers & Data Encapsulation	Course	View details
CompTIA Network+: Network Types	Course	View details
CompTIA Network+: Cables & Connectors	Course	View details
CompTIA Network+: IP Addressing Schemes and Subnetting	Course	View details
CompTIA Network+: Well-known Ports & Protocols	Course	View details
CompTIA Network+: Registered Ports	Course	View details
CompTIA Network+: Network Services & Data Center Architectures	Course	View details
CompTIA Network+: Cloud Concepts	Course	View details
CompTIA Network+: Network Implementations	Course	View details
CompTIA Network+: Ethernet Switching & Wireless Standards	Course	View details
CompTIA Network+: Network Operations	Course	View details
CompTIA Network+: Disaster Recovery & High Availability Concepts	Course	View details
CompTIA Network+: Security Concepts & Threats	Course	View details
CompTIA Network+: Physical Security & Network Hardening	Course	View details
CompTIA Network+: Network Troubleshooting Methodologies & Tools	Course	View details
CompTIA Network+: Troubleshooting Network Issues	Course	View details
CompTIA A+ 220-1001: Installing Hardware & Display Components	Course	View details
CompTIA A+ 220-1001: Laptops Features & Mobile Device Types	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Laptops Features & Mobile Device Types Overview/Description: Explore various laptop features and supporting devices such as special functions docking stations and removable screens. During this course you will delve into these features and also port replicators physical laptop security tablets smartphones and wearable technology such as smart watches fitness monitors and VR/AR headsets. As an exercise you will describe when to use special function keys list the benefits of using a docking station identify when to use a port replicator describe the features of a smartphone and list GPS device capabilities Course Number: it_cscoao_02_enus
CompTIA A+ 220-1001: Accessories & Mobile Device Synchronization	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Accessories & Mobile Device Synchronization Overview/Description: Mobile devices have flooded the market. Discover the various mobile connection types available as well as best practices for synchronizing data. In this course you will learn how to identify different types of wired connections such as microUSB lightning tethering and proprietary vendor-specific ports. You will also learn about wireless connections such as NFC Bluetooth infrared (IR) and hotspots. Find out about accessories such as headsets speakers game pads battery packs waterproofing card readers and memory types. See how to synchronize data authenticate connections and meet software requirements to install apps on a PC Course Number: it_cscoao_03_enus
CompTIA A+ 220-1001: Mobile Device Network Connectivity & Application Support	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: Mobile Device Network Connectivity & Application Support Overview/Description: Examine mobile device network connectivity options such as wireless cellular and Bluetooth as well as application support for commercial e-mail and VPN. Find out how wireless and cellular data networks operate. Watch how to enable pair find and test Bluetooth connectivity. Study POP3 and IMAP email configurations. Review S/MIME settings. Explore the differences between iCloud Google Exchange Online and Yahoo. Consider features of PRI (Product Release Information) PRL (Preferred Roaming List) and baseband device updates. Identify the purpose of radio firmware. Compare IMEI and IMSI identification systems. Discover the benefits of VPN Course Number: it_cscoao_04_enus
CompTIA A+ 220-1001: TCP & UDP ports	Course	View details Course Syllabus \| Print Syllabus CompTIA A+ 220-1001: TCP & UDP ports Overview/Description: Explore common TCP and UDP ports protocols and their purpose. In this course learn to tell the difference between TCP and UDP. Learn usage of well-known communication ports for FTP SSH Telnet e-mail HTTP HTTPS DNS DHCP RDP NetBIOS/NetBT SMB CIFS SLP AFP LDAP and SNDP. As an exercise you will learn how to describe features of FTP list the ports used for both sending and receiving an e-mail transmission and describe the benefits of DHCP Course Number: it_cscoao_05_enus
Ports Protocols & the OSI Model	Course	View details
Concepts & Characteristics of Networking	Course	View details
IP Addressing	Course	View details
Network Topologies & Technologies	Course	View details
Cloud Concepts & Network Services	Course	View details
Cabling Solutions	Course	View details
Networking Devices	Course	View details
Advanced Networking Devices	Course	View details
Network Storage Virtualization & WAN Technologies	Course	View details
Documentation and Diagrams & Business Continuity	Course	View details
Network Monitoring & Remote Access Methods	Course	View details
Policies and Best Practices	Course	View details
Security Devices Wireless Security & Access Control	Course	View details Course Syllabus \| Print Syllabus Security Devices Wireless Security & Access Control Overview/Description: Discover how to protect organizational assets like personnel devices and infrastructure. During this course you will begin by about motion detection and video surveillance asset tracking tamper detection and security risk prevention devices such as badges biometrics smart cards key fobs and locks. Next you will learn when to implement physical security devices. Youll move on to study authentication types LDAP certificates authorization and accounting features such as Kerberos Single Sign-On auditing and logging. Other topics include recognizing cyber access control features such as 802.1x NAC WPA WPA2 TKIP-RC4 port security geofencing MAC filtering captive portal and access control lists. As an exercise you will review the steps to secure a wireless network Course Number: it_csctnp_13_enus
Network Attacks	Course	View details
Network Device Hardening	Course	View details
Mitigation Techniques	Course	View details
Troubleshooting Methodology & Tools	Course	View details Course Syllabus \| Print Syllabus Troubleshooting Methodology & Tools Overview/Description: By using the appropriate troubleshooting tools network problems can be identified and resolved quickly. In this course you will learn how to quickly identify problems establish a cause test theories determine a plan of action and recognize potential effects of the treatment. Begin by finding out how to implement an appropriate solution or escalate it if required. Next verify that things work after the solution. This involves documenting findings actions and outcomes. Conclude by reviewing troubleshooting equipment and software tools such as network testers packet sniffers WiFi analyzers bandwidth speed testers command line tools and Linux commands Course Number: it_csctnp_17_enus
Troubleshooting Connectivity & Performance Issues	Course	View details Course Syllabus \| Print Syllabus Troubleshooting Connectivity & Performance Issues Overview/Description: What do crosstalk jitter reflection and interference have in common? They all cause problems with networks. In this course you will discover how to troubleshoot common wired and wireless connectivity issues related to attenuation latency crosstalk electromagnetic interference (EMI) opens shorts crossed connections transceiver mismatches and bad ports. Other issues include bottlenecks VLAN mismatches damaged cables and bent pins. Additionally you will learn how to troubleshoot incorrect antenna types and antenna placements; look at interference overcapacity channel overlap distance limitations frequency mismatches wrong SSIDs and mangled passphrases. Conclude by considering security type mismatches power levels and the need for optimized signal to noise ratios Course Number: it_csctnp_18_enus
Troubleshooting Common Network Service Issues	Course	View details
Additional Network Services.	Course	View details Course Syllabus \| Print Syllabus Additional Network Services. Overview/Description: Network administrators need to be familiar with a wide range of different services and functions in the network stack. During this course you will explore various network technologies and how they are used. Learn about Power over Ethernet (PoE) IPv6 address assignment Variable-length Subnet Masks (VLSMs) DHCP components software-defined networks. Explore Terminal Access Controller Access-Control System Plus (TACACS+) and Remote Authentication Dial-In User Service (RADIUS). As an exercise you will choose the best network services in a given business scenario. Course Number: it_csctnp_20_enus

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