COURSES
Customer Success

OUR COURSES SERIES
Customer Success Course Directory
Customer Success Management
Course Name | Course Type | Syllabus |
---|---|---|
Customer Service: Engaging with Customers | Course | View details Course Syllabus | Print Syllabus Customer Service: Engaging with CustomersOverview/Description: “Customer service is customer engagement. And as a customer service representative you donÆt often get to see happy smiling customers excited by their new service new device new outfit or new opportunity. You get to see them when the new thing isnÆt working. Or isnÆt the right color. Or may not be billed correctly. And then you get to try to make them happy again. In this course youÆll learn proven techniques customer service professionals can use to boost their self-confidence better engage with their customers and demonstrate flexibility and efficiency in the problem-solving process. Course Number: bs_acs06_a05_enus |
Customer Service: Generating Effective Solutions | Course | View details Course Syllabus | Print Syllabus Customer Service: Generating Effective SolutionsOverview/Description: “Customer service is all about finding the right solution for every client. CSRs who can quickly determine the underlying causes and issues associated with a customerÆs problem are more likely to generate fast and effective solutions. In this course youÆll examine proven techniques to find the root cause of a problem align a right-fit solution and deliver a final resolution. YouÆll recognize how to arm yourself with the information you need before and during an interaction and learn the solution steps in a process-based approach to customer service. YouÆll also learn approaches for addressing common obstacles encountered during customer service interactions indications when a call should be escalated to a higher tier of service and explore strategies to take customer service solutions to the next level. Course Number: bs_acs06_a06_enus |
Embracing a Customer-obsessed Mentality | Course | View details Course Syllabus | Print Syllabus Embracing a Customer-obsessed MentalityOverview/Description: Today in the Age of the Customer competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. The only source of competitive advantage is the obsession with understanding delighting connecting with and serving customers. Organizations need people who are customer obsessed. People who are so interested and committed to the people they are creating and designing for that they are willing to spend time take risks and admit that they personally might be wrong. People who are so customer obsessed that they never settle but are continually trying to understand what else they can do for their customers. Course Number: bs_acs05_a01_enus |
Polishing Your Skills for Excellent Customer Service | Course | View details Course Syllabus | Print Syllabus Polishing Your Skills for Excellent Customer ServiceOverview/Description: “As a customer service representative (CSR) creating a support culture that focuses on your customers needs is key. Course Number: bs_acs02_a05_enus |
Rapport Building in Customer Service | Course | View details Course Syllabus | Print Syllabus Rapport Building in Customer ServiceOverview/Description: “Strong customer relationships are key to projecting service excellence. Building rapport is essential and requires knowing your customers understanding their situations and providing an empathetic ear for them to voice their concerns. Course Number: bs_acs03_a01_enus |