Meet The Client: Suffolk County
New York’s Suffolk County is the state’s fourth most populous county, home to over 1.5 million people. The county employs over 10,000 people across 26 departments.
The Client’s Goals And Challenges
Suffolk County needed to train 10,000 employees on Unconscious Bias and Diversity in under five weeks leading up to the Juneteenth holiday.
The training program needed to include a complete collection of mandated and compliant courses covering harassment prevention, unconscious bias, diversity, and human resources management.
Without a centralized human resources department, the organization also needed a well-planned and managed solution that required minimal administrative work.
Besides meeting the challenging timeline and the training requirements, Suffolk County’s goal was to annually deploy the complete harassment prevention training course to 10,000 employees.
To help Suffolk County meet its challenging deadline, we delivered five online courses — two harassment prevention and three unconscious bias and diversity courses — to 10,000 employees across over 26 functional departments.
Since the county employees had less than three weeks to complete the program, we set up regular system email reminders intended to nudge and inspire employees to complete their training on time.
All department administrators were set up with automatic completion reports that were delivered to their email inbox daily.
The reports were used to track which employees had completed the assignment and flag those that hadn’t, providing management with actionable data to help ensure course completion and work toward 100% compliance.
We also ensured that a complete archived history of training is maintained in cloud storage, should training completion information be needed by management in the years to come.
- Over a two-year period, we have achieved:
- 9,331 trained employees
- 20,460 completed hours of training
- 90% compliance rate achieved five weeks after the start of the program
- 80% reduction in the amount of time required to train one employee
- 90% average course completion assessment score