Making Difficult Conversations Meaningful

Difficult conversations can be stressful evoking strong negative emotions even becoming unpredictable or unsafe as tensions rise. Handled the wrong way they can damage your work relationships and leave you feeling unsure of yourself. The extent to which you view situations as potentially easy or difficult depends on being aware of and managing your emotions. Change your mindset to believing you have the skills to engage in a healthy conversation and you will be able to listen with empathy and communicate even difficult news with tact and diplomacy. In this course youll learn steps to prepare yourself for handling difficult conversations. You’ll also learn the key elements of being aware of your emotions before a conversation goes out of control as well as strategies that will help you effectively tackle difficult conversations in almost any situation. Finally you’ll learn techniques to end difficult conversations on a positive note.