Smart Customer Service 1: Courtesies Attitude and Ethics

At the conclusion of this course you will be able to: Identify the components that make up a good first impression such as appearance attitude and body language Discuss the importance and impacts of practicing basic courtesies that will convey respect and consideration toward your customers Identify the elements that make up a good attitude such as showing appreciation believing yourself and being open-minded Explain the importance of conducting yourself in an ethical manner