Optimizing the City of Dallas’ Information Technology Department


Meet The Client: City of Dallas – Information Technology Department

The City of Dallas’ Information Technology Department plays a vital role in fulfilling the city’s mission to “enhance the vitality and quality of life for all in Dallas” by providing sustainable, reliable, efficient, and effective technology services, infrastructure, and smarter government solutions to residents, visitors, and businesses.


The Client’s Goals and Challenges

The City of Dallas’ Information Technology Department identified the following key goals and challenges:

  • Increase productivity and efficiency within the department
  • Improve the bottom line through optimized technology utilization
  • Facilitate quicker adoption of new technologies and best practices


Our Solution

To address the City’s goals and challenges effectively, ETS delivered a robust collection of online self-paced and live virtual instructor-led courses through our TX State DIR contract. Our cost-effective eLearning program included the following components:

  • Over 7,500 self-paced courses and live virtual instructor-led classes
  • Access to more than 30,000 eBooks and audio books
  • Certification preparation exams accompanied by study guides and mentoring support
  • Job/Role-based skill gap analysis with prescribed training tracks

The learning materials encompassed a diverse range of topics, empowering City of Dallas employees to enhance their skills in various areas, including:

  • Professional development
  • Power skills
  • Leadership & Management
  • End-user technologies & Microsoft Office
  • Cyber & Information Security
  • Cloud Services
  • Digital Transformation
  • Network Operations
  • Client & Server Administration


The Results

Working closely with the City of Dallas we have achieved the following results over a four-year period:

  • 3,791 total learning hours consumed
  • 9,184 content launches indicating active engagement with the learning resources
  • 84% course completion rate showcasing commitment to continuous learning