Difficult People: Strategies to Keep Everyone Working Together

“While its best to get personally fit for dealing with difficult people û that is managing your own emotions and using self-management techniques û there are also interpersonal strategies and skills you need when working on a team with difficult people.
In this course youÆll learn strategies for managing difficult people that involve redirecting their behavior toward your work goals. YouÆll discover ways of working together effectively with negative people by giving appropriate feedback when needed. YouÆll also learn how to make your collaboration work with difficult people more productive by managing conflicts professionally.”