Customer Service: Engaging with Customers

“Customer service is customer engagement. And as a customer service representative you donÆt often get to see happy smiling customers excited by their new service new device new outfit or new opportunity. You get to see them when the new thing isnÆt working. Or isnÆt the right color. Or may not be billed correctly. And then you get to try to make them happy again. In this course youÆll learn proven techniques customer service professionals can use to boost their self-confidence better engage with their customers and demonstrate flexibility and efficiency in the problem-solving process.
This course was developed with subject matter provided by NueBridge (www.nuebridge.com) which has extensive expertise in customer experience and management across multiple industries around the world.”