Using Active Listening in Workplace Situations

“Active listening skills are used by professionals in a wide range of occupations and industries to enhance their work. By being receptive and open to others theyÆre able to elicit and understand other peopleÆs thoughts needs or emotions and then steer the conversation in an appropriate manner to a successful conclusion.
In this course youll learn listening skills that can help in the workplace and techniques for becoming an effective active listener. YouÆll also discover techniques for dealing with emotionally-charged situations and explore how to use listening skills to your benefit during common workplace situations such as sales pitches and negotiations.”