Technical Program Management: Assessing Performance & Benefits Delivery

“The technical program manager is accountable for establishing performance metrics and anticipated benefits monitoring performance assessing benefits delivery and reporting results to key stakeholders.

In this course you will explore the intended benefits of technical programs identify key performance indicators (KPIs) and select appropriate performance metrics. Then you will discover how to evaluate resource utilization measure stakeholder satisfaction and report financial and schedule performance. Next you will examine tangible and intangible value and emergent benefits. Finally you will learn when and how to redefine program metrics and collect lessons learned.

After completing this course you will be able to confidently assess the performance and benefits delivery of your technical programs.”