Six Sigma Voice of the Customer

“Six Sigma and Lean are business process improvement methodologies. When used together called naturally enough Lean Six Sigma they enable a system of process control and process design that can transform your business.
In this course youll learn how to capture the voice of the customer to ensure the success of your Six Sigma project to meet or exceed expectations. This course covers effective concepts and tools for collecting and analyzing customer information and is aligned with ASQÆs 2015 Six Sigma Green Belt Body of Knowledge.”