SRE Postmortums: Blameless Postmortem Culture Creation

There are various frequently-used premortem and postmortem techniques adopted by site reliability engineers (SRE) to diagnose issues and come up with problem resolution ideas and alternative approaches. To do this effectively SREs need to account for several factors at play including the workplace culture and work collaboration. In this course youll learn how to promote a blameless culture – one without finger-pointing and animated language. Youll explore the key characteristics of good and bad postmortems and discover the benefits of reviewing postmortems sharing knowledge giving feedback and rewarding positive behavior. Youll then learn how to respond to postmortem culture implementation failure. Lastly youll discover how using the right postmortem templates and postmortem management tools can improve how you write postmortems and manage their associated data.