AI in the Utilities Industry: Smart Infrastructure and Grid Resilience

Artificial intelligence (AI) is transforming the utilities industry and is revolutionizing how energy, gas, and water providers manage infrastructure, balance loads, optimize maintenance, and engage customers.In this course, explore how AI enhances demand forecasting, predictive maintenance, and outage response. Next, learn how customer intelligence and usage behavior analytics drive personalized engagement and operational efficiency, as well as how AI supports emissions modeling, leak detection, and ESG reporting to promote environmental sustainability. Finally, examine the regulatory and ethical considerations for responsible AI deployment in utility environments.After completing this course, you will be able to recognize how AI enables smarter, more resilient, and sustainable utility operations across the electric, gas, and water sectors.