CompTIA A+ Core 2: Documentation & Change Management

Without proper documentation, even small changes can lead to chaos. Automated workflows save time. In this course, explore service management fundamentals, use ticketing systems, and create standard operating procedures (SOPs), installation checklists, and incident reports to ensure consistent IT support. Next, discover change management by deploying a real-world patch deployment from testing to production rollout, and manage service level agreements (SLA) while aligning user requirements. Finally, learn how to build a centralized documentation repository for version-controlled SOPs and knowledge base articles, handle emergency changes with partial approvals and quick rollbacks, and automate change request workflows to streamline approvals and audit-ready updates. This course is part of a collection that prepares learners for the CompTIA A+ Core 2 (220-1202) certification exam.