CompTIA A+ Core 2: Communication Techniques Licensing & Policy Concepts

Professionalism is essential in any working environment especially business operations that require interactions with customers. Learn about proper communication techniques and professionalism such as avoiding jargon acronyms and slang.

Explore how to maintain a positive attitude project confidence listen actively and be on time. Discover how to avoid distractions including personal calls texting and personal interruptions. Explore how to set and meet expectations and timelines and how to properly communicate status with the customer. Lastly learn the importance of prohibited content/activity privacy licensing and policy concepts.

This course is part of a series that will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.