Professional in Human Resources: Surveys and Focus Groups for Engagement

Collecting employee feedback is essential for improving engagement. This course introduces best practices for designing effective engagement surveys, ensuring that the right questions are asked to gather meaningful insights. It also covers focus group facilitation techniques, equipping participants with the skills to lead discussions that uncover deeper employee perspectives. Finally, the course covers how to develop action plans from feedback, and the importance of communicating survey results and building trust. This course is aligned with the HRCI PHR Professional in Human Resource 2024 Exam Content Outline and is designed to assist learners as part of their exam preparation.