Difficult People: Can’t Change Them so Change Yourself

“It would be easy to say that to deal with difficult people you should be tolerant and accept peoples differences. This sounds nice and might work in the short term but if youÆre working together with negative people youÆre better off learning how to respond and relate to them. Dealing with difficult people requires that you first learn how to manage yourself.
In this course youÆll learn techniques for managing difficult people including becoming self-aware and practicing self-management. YouÆll explore how to tune into the feelings and emotions of difficult people when working on a team with them. YouÆll also learn how to build your emotional intelligence to help make your collaboration work more productive.”