Six Sigma Black Belt: Voice of the Customer (VOC)

Customers are at the heart of all Six Sigma initiatives. This focus on customers is what makes Six Sigma such a good organizational performance improvement program.In this course, learn about key Voice of the Customer (VOC) concepts, including customer strategy and personality types. Next, explore best practices for customer segmentation and data collection. Finally, discover methods for ensuring the validity and reliability of data collection outcomes and best practices for determining and classifying customer requirements.This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in Skillsofts ASQ-aligned Green Belt curriculum.