Managing Conflict on Your Team

Conflict in the workplace is inevitable, but how you manage it determines whether it drives progress or creates dysfunction. When handled effectively, conflict can spark innovation, strengthen relationships, and lead to positive outcomes for everyone. The key lies in developing the skills to transform potentially destructive disagreements into opportunities for growth and positive change. In this course, youll learn how to harness constructive conflict to drive team progress by creating an environment where diverse perspectives can safely clash and combine. Youll explore how to use emotional regulation to de-escalate collective emotions and maintain productive team dynamics during challenging situations. Youll discover how to use strategic inquiry to uncover and address the root causes of conflict. Finally, youll learn how to adapt your conflict management approach to different situations using proven frameworks that help you choose the most effective response for each unique circumstance.