Writing Effective E-mails and Instant Messages

“Email has become an indispensable communication tool for organizations and plays a vital role in how they conduct business and maintain their operations. As a result one of the most important communication skills to have in the workplace today is email etiquette. It can help ensure you get messages across quickly appropriately and concisely.
In this course youÆll learn some tried and tested guidelines for writing emails. YouÆll explore the fundamental elements of written communication that every email should contain and the importance of keeping emails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of email.”