Isograd

Backing Up & Recovering Data

Overview/Description:

A key responsibility of an Oracle database administrator is protecting databases from failure. Learn how to back up and recover databases how to migrate and load data and how to work with external tables in Oracle Database 12c.

Course Number:

it_oddbre_08_enus

Importing & Exporting Data

Overview/Description:

An Oracle database administrator is responsible for ensuring data is secure and available. Explore working with Oracle data including data migration the Oracle Data Pump SQL*Loader files and external tables.

Course Number:

it_oddbre_09_enus

Saving & Sharing Presentations in PowerPoint 2016 for Windows

Overview/Description:

Once your presentation is done you can save export and share it. Explore the methods for saving backing up exporting and protecting PowerPoint 2016 presentations.

Course Number:

ds_mspp2016_03_enus

Inserting & Manipulating Text in PowerPoint 2016 for Windows

Overview/Description:

PowerPoint 2016 presentations contain two key elements: graphics and text. Discover how to manipulate text like a pro.

Course Number:

ds_mspp2016_04_enus

Inserting & Manipulating Data in Excel 2016 for Windows

Overview/Description:

Excel 2016 contains a number of features to aid in data insertion and manipulation. Explore numerous ways to insert edit and manipulate your data including undo and redo Flash Fill spell check and transposing a data range.

Course Number:

ds_msex2016_03_enus

Formatting Data in Excel 2016 for Windows

Overview/Description:

Formatting data makes it easier to see and work with. Discover how you can align data use colors and themes resize rows and columns and insert tables and borders in Excel 2016 to change data presentation.

Course Number:

ds_msex2016_04_enus

Custom & Conditional Formatting in Excel 2016 for Windows

Overview/Description:

To customize data you can use the built-in formats in Excel 2016 or you can use your own. Learn how to create custom formats for numbers text and date and time as well as how to create and use conditional formatting.

Course Number:

ds_msex2016_05_enus

Illustrating Documents in Excel 2016 for Windows

Overview/Description:

An Excel 2016 worksheet can contain more than just numbers and text. Discover how to insert and edit images screenshots and shapes; insert hyperlinks; and use the new Smart Lookup feature.

Course Number:

ds_msex2016_06_enus

Finding Sorting & Filtering Data in Excel 2016 for Windows

Overview/Description:

Excel 2016 includes a number of methods for locating and displaying only certain entries. Learn how to work with specific data using the Find and Replace tools sorting and filtering hiding duplicates and grouping.

Course Number:

ds_msex2016_07_enus

Basic Formulas in Excel 2016 for Windows

Overview/Description:

The power of Excel 2016 is the support provided for using formulas on your data. Learn how to work with formulas including built-in formulas such as SUM and COUNT perform rounding and ranking and generate random numbers.

Course Number:

ds_msex2016_09_enus

Working with Formulas in Excel 2016 for Windows

Overview/Description:

In addition to simple formulas Excel 2016 has the power to solve more complex calculations. Explore how to calculate loan interest and payments use the Goal Seek and forecast tools and find and prevent duplicate values.

Course Number:

ds_msex2016_10_enus

Creating Charts & Graphics in Excel 2016 for Windows

Overview/Description:

Analyze and present your data in a visually attractive manner in Excel 2016. Learn how to insert and customize charts create chart templates work with different chart types and use trendlines.

Course Number:

ds_msex2016_11_enus

Extracting Information with Formulas in Excel 2016 for Windows

Overview/Description:

Excel 2016 has a number of formulas for extracting both numeric and textual data from cells. Discover how to use some of these formulas including MONTH DAY YEAR MAX MIN CONCATENATE SEARCH LEN LOOKUP and VLOOKUP.

Course Number:

ds_msex2016_16_enus

Setting Up in Outlook 2016 for Windows

Overview/Description:

Outlook 2016 is the email client that ships with the Microsoft Office suite. Discover how to configure an account explore the interface and available tools access help and use keyboard shortcuts to help you save time.

Course Number:

ds_msou2016_01_enus

Sending & Receiving Email in Outlook 2016 for Windows

Overview/Description:

Outlook 2016 makes it easy to send and receive emails. Learn how to send receive reply to and forward emails; work with attachments; create out-of-office and automatic replies; and print emails.

Course Number:

ds_msou2016_02_enus

Organizing Email in Outlook 2016 for Windows

Overview/Description:

To be productive you need to keep your Outlook 2016 emails organized. Explore how to mark flag categorize filter and sort emails; use conversations and folders; use conditional formatting; and handle junk email.

Course Number:

ds_msou2016_05_enus

Contact Tools in Outlook 2016 for Windows

Overview/Description:

Outlook 2016 makes it easy to keep track of people you connect with. Discover how to add importexport and categorize contacts; create and manage groups; and configure your address book.

Course Number:

ds_msou2016_06_enus

Opening & Setting Up in Word 2016 for Windows

Overview/Description:

Before getting started with Word 2016 for Windows you will need to know how to open the application and use the basic navigation tools. Learn how to scroll zoom and use the different view modes to take control of your workspace.

Course Number:

ds_msw16_01_enus

Creating Opening & Saving Documents in Word 2016 for Windows

Overview/Description:

Creating saving and opening documents are central to your user experience in Word 2016 for Windows. Learn how to create files how to save them and how to optimize your documents with accessibility and protection tools.

Course Number:

ds_msw16_02_enus

Formatting Documents in Word 2016 for Windows

Overview/Description:

Control every aspect of your text appearance and structure with Word 2016 formatting tools. Use color effects and intuitive alignment tools to quickly transform your text and make your document more readable.

Course Number:

ds_msw16_04_enus

Illustrating Documents in Word 2016 for Windows

Overview/Description:

Sometimes images and illustrations say it better than text. With Word 2016 for Windows you can insert images and videos from online and local locations build custom equations and create hyperlinks to other sources of information.

Course Number:

ds_msw16_07_enus

Using Table Tools in Word 2016 for Windows

Overview/Description:

Bring structure to your technical data with Word 2016 table tools. Insert new entries columns or rows on the fly; apply formatting to make values stand out; and manipulate your data with the sort filter and calculation tools.

Course Number:

ds_msw16_08_enus

Creating Graphics & Diagrams in Word 2016 for Windows

Overview/Description:

With Word 2016 graphics tools you can create charts and diagrams to add visual impact to your documents. Learn how to build diagrams insert customizable SmartArt graphics and transform your data using different chart types.

Course Number:

ds_msw16_09_enus

Creating Forms & Bulk Mailings in Word 2016 for Windows

Overview/Description:

With Word 2016 forms and mailings tools you can collect process and re-use data in a variety of different ways. Build data collection forms import mailing lists and create mail merge documents in a matter of minutes.

Course Number:

ds_msw16_11_enus

Configuring the Client in Outlook 2016 for Windows

Overview/Description:

Customize Outlook 2016 to make it your own. Learn how to add multiple accounts; work with RSS feeds; customize the interface ribbon and Quick Access Toolbar; and use the import and export function.

Course Number:

ds_msou2016_08_enus

Getting Started in PowerPoint 2016 for Windows

Overview/Description:

PowerPoint is the presentation application that is included with Microsoft Office 2016. Discover how to locate and open the application explore the interface tools and menus and navigate between slides and presentations.

Course Number:

ds_mspp2016_01_enus

Creating Presentations in PowerPoint 2016 for Windows

Overview/Description:

Create your slides and finesse them like a pro. Discover how to use themes create and manipulate slides and work with slide elements.

Course Number:

ds_mspp2016_02_enus

Keeping Your Skill Set Current in the Digital Economy

Overview/Description:

The digital economy is revolutionizing the world of work. To stay relevant individuals across all industries need to be open to continuous learning and developing talent. Through organizational learning you can start developing employees by ensuring they are learning the necessary skills.
In this course you;ll learn some of the key ways in which the world of work is changing and the skills that are in high demand. You;ll also explore ways to choose what to learn in order to keep your skill set current as well as develop people and encourage self-development. And you’ll also explore strategies to help advance your career in the digital economy.

Course Number:

bs_apd23_a01_enus

Building Web Pages in SharePoint 2016

Overview/Description:

SharePoint offers sophisticated web page functionality and once you master how you can start building yours. Explore text formatting the clipboard structure tables images and videos hyperlinks and more.

Course Number:

ds_mssh2016_06_enus

Working with Communication Sites in SharePoint Online

Overview/Description:

Communication Sites are great tools for sharing information within your team or organization. In this 11-video course recorded in a SharePoint Online environment learners will observe how to build a Communication Site customize its name theme and layout and ensure that other people in an organization can use and edit it. Begin the course by discovering how the Communication Site is used and organized from the Sharepoint homepage and then explore how to easily create a Communication Site with the help of customizable templates. You can create either a Team site or a Communication Site. Once created learn how to edit a Communication Site; add items to a Communication Site; and analyze the site usage so you can view how your users are interacting with your site. You will conclude the course by exploring how to manage a Communication Site share and configure permissions with a specific user and access the advanced settings option.

Course Number:

ds_msshon_02_enus

Creating a Team Site in SharePoint Online

Overview/Description:

SharePoint allows teams to work collectively to achieve better efficiency. In this 11-video course recorded in a SharePoint Online environment learners can explore team sites and discover how to add features create site and Web Part pages add content customize site headers edit links and use the Recycle Bin. Begin the course by learning how to create a team site which is a useful way of centralizing your work and encouraging collaboration between team members. Explore how to edit a team site manage site information and content. Learn how to identify and use site pages. Create a news post so you can publish news to your team site; add features or create a wiki page. Also create a Web Part page which combines apps different content types and pooled data. Learn how to add content to your site; customize a site header or image and edit site links. The course concludes by showing learners how to use the team site Recycle Bin.

Course Number:

ds_msshon_03_enus

Working with Document Libraries in SharePoint Online

Overview/Description:

Document libraries allow you to subdivide content for specific projects. Learners can explore libraries and how to create them add files configure lists use version history share and check out items create alerts and export lists and libraries in this 11-video course recorded in a SharePoint Online environment. You will begin by observing how to create a library which is a great way of sharing files with other users and editing documents together. Then explore how to add a file to a library; organize files and configure a library. Delve into activating version history in SharePoint; share items from a library and check out a document very useful if you are intending to make important changes to it and want to prevent anyone else from making modifications when you do. Next examine how to create alerts; how to activate the Require Approval setting for items in SharePoint; and learn how to download documents to your computer. The course concludes with an exploration of exporting libraries to other applications.

Course Number:

ds_msshon_05_enus

Exploring and setting up Microsoft Teams 2021

Overview/Description:

Microsoft Teams is a platform that combines conversations meetings notes and attachments. The service integrates with your company Office 365 productivity suite. In this course you will learn how to access and log into your Teams application from a Windows 10 desktop and get an overview of the interface. Then you will learn about more advanced features such as notifications status messages and your account general settings to be ready to interact with your colleagues.

Course Number:

ds_msteam21_01_enus

Creating and managing teams & channels in Microsoft Teams 2021

Overview/Description:

In this course you are going to learn how to create teams and channels. Once you know how to make new teams you can then find out how to configure team settings such as the logo description and channels within them. You can also manage a team and channels member roles and access to the content.

Course Number:

ds_msteam21_02_enus

Using private messaging & call tools in Microsoft Teams 2021

Overview/Description:

Apart from conversing in channels Microsoft Teams allows you to communicate privately with your colleagues in multiple ways. In this course you will see how to send private messages to one or several people as a group. All these messages and conversations can be easily managed. Along with messages you will also see how to make audio and video calls. During these calls you will be able to share content use subtitles and even change your background. Finally if your colleague is not available learn how to leave a voicemail message.

Course Number:

ds_msteam21_04_enus

Protecting & Backing Up Data in Windows 10

Overview/Description:

To prevent data loss you should always protect and back up your data. Discover how to work with external devices for backing up and restoring data create restore points and use Windows Defender to protect your computer.

Course Number:

ds_mswin10_08_enus

Customizing System Appearance in Windows 10

Overview/Description:

Windows 10 lets you customize many of the interface items. Discover how to use Tablet mode; customize the Start menu taskbar and desktop icons and background; add and remove toolbars; and configure date time and sound alerts.

Course Number:

ds_mswin10_09_enus

Configuring & Optimizing a System in Windows 10

Overview/Description:

Keep Windows 10 running its best. Explore optimization techniques including working with the Control Panel Task Manager and Resource Monitor; creating and using tasks; and managing disk space.

Course Number:

ds_mswin10_10_enus

Configuring Network & Share Settings in Windows 10

Overview/Description:

Windows 10 lets you create a network with other computers to share folders and files. Discover how to create configure and manage a HomeGroup; share files and folders; and connect and configure a Wi-Fi connection.

Course Number:

ds_mswin10_14_enus

Promoting a Business & Engaging with Users in Twitter for Professionals

Overview/Description:

Connect with users and promote your business on Twitter. Learn to identify trends use hashtags effectively deploy business-specific features and call-to-action buttons and interact with Twitter users in meaningful and engaging ways.

Course Number:

ds_twpro18_01_enus

Analyzing Audiences & User Behavior in Twitter for Professionals

Overview/Description:

With Twitter Analytics you can get detailed information on how users are interacting with your tweets. Find out how to analyze global trends and engagement explore audience metrics and track tweet interaction and conversion events.

Course Number:

ds_twpro18_02_enus

Using Twitter Media Studio in Twitter for Professionals

Overview/Description:

Twitter Media Studio is your one stop shop for managing your multimedia activities on Twitter. Learn how to upload videos GIFs and images share and schedule tweets and keep track of your audience engagement and interactions.

Course Number:

ds_twpro18_03_enus

Protecting & Backing Up Data in Windows 10 (Fall Creators Update)

Overview/Description:

To prevent data loss you should always back up your data. Discover how to work with external devices to protect and backup your Windows 10 computer system. During this course you will learn how to format your external storage device how to store and retrieve files. See how to create data backup files recover your data from a backup file and create a system restore point. Get to know the security features and functions of Windows Defender. Configure and run a virus scan. Configure your protective privacy settings for your account for your overall system and for your input/output devices.

Course Number:

ds_win10fc_08_enus

An Executive’s Guide to Security: Understanding Security Threats

Overview/Description:

Companies that do not understand threats facing their information are at risk of costly data breaches. In this 13-video course learners can explore common security threats types of network attacks and the human element of security threats. Key concepts covered here include what an attack surface is and how it must be understood to protect corporate information; and what network hardening is and how it relates to protection of corporate information. Next learners will examine network demilitarized zones and how they protect corporate information; observe differences between threats vulnerabilities and risks in corporate environments; and study top kinds of security threats facing organizations today. Continue by learning the role that physical security plays in protecting corporate data; how social engineering is conducted and how it is mitigated through corporate policy; and the importance of corporate security policies and why they should be strictly adhered to. Finally explore the importance of password policies and why they should be adhered to; and learn reasons why IT administrators need to protect an organization by refusing to bend rules.

Course Number:

it_spcsegdj_01_enus

An Executive’s Guide to Security: Protecting Your Information

Overview/Description:

This 13-video course explores data protection for businesses including devices social media and good governance through security principles policies and programs. You will examine several types of security threats the different types of network attacks the role physical security plays in the protection of corporate data and the human element of security threats. Next learners examine the attack surface including the total combined nodes users devices and any entry points of software a network and a business environment. You will examine threats vulnerabilities and risks and learn the importance of network hardening. This course uses real-world examples of several top security threats to businesses today including malware social engineering unpatched software BYOD (bring your own device) and IoT (Internet of things). You will examine clickjacking and URL spoofing. Finally this course discusses the legal and financial ramifications of a major security breach the importance of having a security policy training personnel password protection and managing a company security.

Course Number:

it_spcsegdj_02_enus

CompTIA A+ 220-1001: Installing Hardware & Display Components

Overview/Description:

Time to upgrade your computer? Explore best practices to handle laptop hardware and components. In this course you will learn about SSD hybrid and magnetic hard drive types. Study various forms of computer memory. See how to install common hardware such as keyboards smart card readers touchpads Wi-Fi antenna connectors webcams touchscreens and microphones. Get familiar wireless cards Bluetooth modules cellular cards and mini PCIe. Learn the difference between LCD and OLED displays. Finally learn about inverter power supplies used in LCD monitors

Course Number:

it_cscoao_01_enus

CompTIA A+ 220-1001: Network Types

Overview/Description:

This course helps learners explore the common network and Internet connection types available to connect devices and businesses. First you will take a look at the basic characteristics of a local area network or LAN a network of computers and other components such as printers located relatively closely together. Then explore the wide area network (WAN) effectively the complete opposite of the LAN. Learn about the personal area network PAN which refers to an interconnection of personal devices all within the range of an individual. Examine the features of the Metropolitan Area Network MAN larger than the LAN but not as large as the WAN. Next the Wireless Mesh Network and the high-speed Internet service known as Cable Internet. Further tutorials look at the digital subscriber line or DSL Internet service; the benefits of using Fiber Optic connections; dial-up and satellite Internet access and the Integrated Services Digital Network or ISDN. You will learn about the Line-of-Sight or LOS Internet service and look at Cellular Networks. Close out with an exercise on configuring Internet connections. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam

Course Number:

it_cscoao_11_enus

CompTIA A+ 220-1001: Basic Cable Types

Overview/Description:

Examine the most common cable types and adapters encountered when working with computers and mobile devices including network video multipurpose peripheral and hard drive cables. In this course begin by learning about different Ethernet cable types such as Cat5 Cat5e Cat6 Plenum and 568A/B. Next examine at the differences between shielded twisted pair and unshielded twisted pair cabling. Learn the basics of fiber optic cabling and coaxial cable. Look at some of the speed and transmission limitations of different network cables. Learners explore different video cables: VGA (Video Graphics Array); High Definition Multimedia Interface (HDMI); mini HDMI; DisplayPort; the Digital Visual Interface (DVI) and DVI-D/DVI-I. Learn about using Lightning and Thunderbolt cables. Examine Universal Serial Bus (USB) cables and the differences between USB USB-C USB2.0 and USB3.0. Then serial peripheral cables and hard drive cables such as SATA (Serial AT Attachment) IDE (Integrated Drive Electronics) and SCSI (Small Computer System Interface). Differentiate between adapters such as DVI to HDMI USB to Ethernet and DVI to VGA. A concluding exercise reviews working with network cables. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam

Course Number:

it_cscoao_13_enus

CompTIA A+ 220-1001: Resolving Problems

Overview/Description:

In any technological environment problems are inevitable. In this course learners will look at detailed approaches to resolving problems by examining the six-step troubleshooting methodology used to resolve problems with computer systems. Through these well-documented steps you will learn: the impact of corporate policies procedures and impacts before implementing changes; how to identify problem steps such as questioning the user and inquiring about environmental and infrastructure changes; how to conduct external or internal research based on symptoms and establishing a theory of probable cause; testing the theory of the likely cause of the problem and evaluating your test results. Next learn how to establish a plan of action to resolve the problem and implement the solution; verify full system functionality and if applicable implement preventive measures; and best practices in how to document findings actions and outcomes. This course wraps up with an exercise assignment to identify resolve verify and document computer problems while considering policies procedures and impacts. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam

Course Number:

it_cscoao_26_enus

CompTIA A+ 220-1001: Troubleshooting

Overview/Description:

Computer peripherals and mobile devices have similar troubleshooting workflows. Knowing how devices should work and troubleshooting common problems—part of maintenance—are important when preparing for exam CompTIA A+ 220-1001. Through this course learn to troubleshoot post beeps codes basic input/output system (BIOS) time settings and booting to an incorrect device; to resolve issues relating to power such as overheating smoke and a burning smell; to troubleshoot common hard drive issues such as read/write slow performance failure to book drive not recognized and OS not found. Next learn to investigate Redundant Array of Independent Disks (RAID) issues and failure conditions; to use self-monitoring analysis and reporting technology (S.M.A.R.T) error technology; how to fix video or display issues such as dead pixels artifacts color patterns dim image flickering distortion; to troubleshoot issues with display batteries power indicator lights connectivity touchscreen performance and GPS. Other issues: common wired and wireless network problems such as limited connectivity and unavailable resources such as the Internet printers e-mail Internet Protocol (IP) conflict transfer speeds and service set identifier (SSID) not found

Course Number:

it_cscoao_27_enus

CompTIA A+ 220-1002: Software Troubleshooting

Overview/Description:

Diagnosing problems within a network or a computer requires a special and versatile toolbox for the IT specialist. This 9-video series outlines many popular troubleshooting tools and practical strategies needed to quickly isolate all kinds of problems regardless of platform and resolve them to help restore normal working conditions efficiently and quickly. Various process checklists are invaluable—the five-step system checklist the six-step analyzing systems the seven-step remediation of malware all discussed here. Is the problem widespread or limited to one machine? Has anything significant been installed recently—hardware or software? Are users plagued by popups spam slow bootups or slow performance? Do specific security issues need addressing? Is a Web-based email application (Hotmail Yahoo G-mail accounts) involved? If malware is suspected or discovered the system is often infected; one machine or many may need to be rebooted restarted and cleaned—and antivirus or antimalware installed. Learn what to do and when to do it from rolling back updates to restarting service. Course helps prepare for CompTIA+ certification exam 220-1002

Course Number:

it_cscoat_09_enus

Browsing the Web in Edge

Overview/Description:

Edge is Microsoft web browser introduced in Windows 10. Discover Edge and its web surfing ability.

Course Number:

ds_msedge_01_enus

Searching the Web in Edge

Overview/Description:

Searching the web can be a big task but Microsoft Edge can help simplify the process. Discover web search in Edge.

Course Number:

ds_msedge_02_enus

Saving Bookmarking & Sharing Websites in Edge

Overview/Description:

Whether you;re researching or simply creating a repository of your favorite sites a key feature of web browsers is saving and sharing sites. Discover how to save bookmark and share sites in Edge.

Course Number:

ds_msedge_03_enus

Customizing the Browser in Edge

Overview/Description:

Everybody has their own preferences for web surfing and Microsoft Edge makes it easy to tailor your experience. Discover how to customize Edge.

Course Number:

ds_msedge_04_enus

Creating PivotTables & PivotCharts in Excel 2016 for Windows

Overview/Description:

Excel 2016 includes powerful tools to summarize sort count and chart data. Learn how to create edit and format PivotTables and PivotCharts; use calculations; sort filter and group data; and work with a slicer.

Course Number:

ds_msex2016_12_enus

Core Security

Overview/Description:

One of the building blocks of successful IT security practices is a fundamental understanding of security layers. Explore some of the main core concepts in IT security.

Course Number:

it_spmtas_01_enus

Internet & Wireless Security

Overview/Description:

Explore Internet and wireless security layers including keylogging browser settings and zones and SSID and MAC filters.

Course Number:

it_spmtas_02_enus

Encryption & Malware

Overview/Description:

Discover client protection practices including encryption and explore malware concepts such as viruses spyware worms and adware.

Course Number:

it_spmtas_03_enus

Security Fundamentals: Firewalls

Overview/Description:

Discover various types of firewalls and filtering methods including packet filtering circuit-level application-level and multilevel firewalls. Explore stateful vs. stateless inspections Security Compliance Manager and baselines.

Course Number:

it_spmtas_06_enus

Permissions

Overview/Description:

Explore the fundamental concepts of file system registry share and NTFS permissions

Course Number:

it_spmtas_07_enus

Network Isolation

Overview/Description:

One of the building blocks of successful IT security practices is a fundamental understanding of network security. Discover key concepts about network isolation methods including VLANs DMZs VPNs and Server and Domain isolation.

Course Number:

it_spmtas_08_enus

Protocol Security

Overview/Description:

Explore key protocol security concepts including tunneling protocol spoofing network sniffing common network attack methods.

Course Number:

it_spmtas_09_enus

Client & Email Security

Overview/Description:

Discover client protection practices including methods for dealing with malware anti-virus for client protection using UAC and explore fundamental best practices for e-mail protection.

Course Number:

it_spmtas_10_enus

Server Protection

Overview/Description:

Explore the fundamental best practices for server protection including separation of services server hardening securing dynamic DNS updates and Read-only Domain Controllers

Course Number:

it_spmtas_11_enus

Server Patching & Updating

Overview/Description:

A huge trend in security is the rapid updating of security controls of server systems. Examine the implementation of secure server patching and updating with Windows Server Update Services (WSUS).

Course Number:

it_osswns_03_enus

Managing Malware Solutions

Overview/Description:

A huge trend in security is the real-time protection from the emergent threats of the 21st century Internet. Discover malware solutions using both Windows Defender and AppLocker.

Course Number:

it_osswns_04_enus

Authentication

Overview/Description:

One of the building blocks of successful IT security practices is a fundamental understanding of operating system security. Explore the concept of user authentication including multifactor and RADIUS authentication.

Course Number:

it_spmtas_04_enus

Writing Effective E-mails and Instant Messages

Overview/Description:

Email has become an indispensable communication tool for organizations and plays a vital role in how they conduct business and maintain their operations. As a result one of the most important communication skills to have in the workplace today is email etiquette. It can help ensure you get messages across quickly appropriately and concisely.
In this course you’ll learn some tried and tested guidelines for writing emails. You’ll explore the fundamental elements of written communication that every email should contain and the importance of keeping emails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of email.

Course Number:

bs_acm02_a01_enus

Sending E-mails to the Right People

Overview/Description:

Sending an email to the wrong person or excluding the right person hinders effective communication and is a sign of poor email etiquette. Because email is so central to how organizations do business today writing emails effectively – and getting them to the right people – is one of the most important communication skills to have.
In this course you’ll learn a vital facet of written communication: how to address and distribute emails. You’ll be introduced to best practices for deciding who to send emails to and how to flag emails appropriately. The course also covers proper etiquette for forwarding emails and using reply and reply all. In addition it highlights some poor copying practices to avoid.

Course Number:

bs_acm02_a02_enus

Organizing Your E-mail

Overview/Description:

In the modern business environment it’s easy to feel overwhelmed by the volume of written communication that you need to process every day. To keep up you need strong communication skills to sort file respond to or delete all emails that you receive during your business day.
In this course you’ll learn some vital communication techniques for managing and writing emails effectively. The course covers email etiquette tips on how to use folders and filters to organize emails for increased efficiency as well as guidelines on what emails to delete. You’ll also explore how to recover important information should you lose an email.

Course Number:

bs_acm02_a03_enus

Backup Management

Overview/Description:

A tested backup strategy is the most effective means of protecting your data from potential disaster. Explore SQL Server 2016 backup management practices including backup strategies media options and retention and recovery models.

Course Number:

it_dfsqla_05_enus

Password & Audit Policies

Overview/Description:

Explore the fundamental security policies including password and audit policies.

Course Number:

it_spmtas_05_enus

CompTIA Network+: Cloud Concepts

Overview/Description:

Cloud networking is a type of Internet-based network solution that makes resources available to network users via a central third-party platform that is typically hosted online.

In this course you’ll learn about cloud deployment and service models and explore how to select the appropriate solution depending on your organizational needs. In addition to SaaS IaaS and PaaS you’ll explore the benefits of using the desktop as a service software technology. You’ll also learn about the relationship between local and cloud resources as well as relevant security implications and considerations.

You’ll also examine how multitenancy allows multiple customers of the same cloud vendor to use the same computing resources. Finally you will explore the effects of elasticity on cloud computing with a focus on one of the main features of cloud computing the ability to increase or decrease (scale) the size or power of a cloud solution.
This course is one of a collection of courses that prepares learners for the N10-008: CompTIA Network+ certification exam.

Course Number:

it_csnetp2020_08_enus