Cisco

CLCOR: Cisco Collaboration Core Technologies

Overview/Description:

Working with Cisco iOS Gateways works as the demarcation point to a collaboration network connecting the internal network with the provider network and processing inbound and outbound calls.
In this course you;ll explore unified communication a technology that allows people to work remotely. You;ll examine several primary collaboration and network technology implementation and deployment methods including infrastructure and design communication protocols audio and video codecs and endpoints. You;ll also review the Cisco Internetwork Operating System (IOS) XE gateway and media resources call control Quality of Service (QoS) and additional Cisco collaboration applications.
Furthermore you;ll outline supplementary services such as adding media resources (i.e. Music on Hold Annunciator) call control and the Quality of Service (QoS) as the solution deployment.
This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_01_enus

CLCOR: CM Disaster Recovery & IP Protocols

Overview/Description:

A collaboration engineer is required to know about the various peripheral components and protocols in Cisco unified communication.

In this course you;ll explore some fundamental aspects of the Cisco Unified Communication Manager (CUCM). You;ll interact with configurable sections such as backup settings restore processes dial-plan components and DHCP server operations. You;ll also investigate the role of NTP in a UC network. Furthermore you;ll examine the uses of CDP in IP telephony and the impression of LDAP in a Cisco unified communication network.

At the end of this course you;ll be able to set up disaster recovery along with a range of IP network protocols.

This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_02_enus

CLCOR: Call Signaling & Call Setup Processes

Overview/Description:

Collaboration engineers form a solid knowledge foundation when their skillset includes identifying various types of codecs used in unified communication as well as call signaling over IP networks and endpoint registration processes.

In this course you;ll examine various voice and video codecs working as essential pieces of VoIP communication over an IP network. You;ll also explore different call signaling methods endpoint registration and troubleshooting processes. Furthermore you;ll review the process of placing calls within a cluster and discover common issues with them.

This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_03_enus

CLCOR: Call Setup & Teardown Process

Overview/Description:

It is imperative for collaborative engineers to be able to troubleshoot call setup issues. They must possess a comprehensive knowledge of call signaling protocols and call setup and teardown processes.

In this course you;ll explore fundamental call signaling protocol call setup and teardown process concepts. You;ll learn about various call control protocols creating a strong base for call troubleshooting. You;ll also observe the call setup and teardown process with different signaling protocols in place.

Furthermore you;ll troubleshoot call setup issues using different tools outline how the DTMF signal moves over IP networks and examine how to integrate LDAP with a Cisco Unified Communications network.

This course is a part of a collection that prepares you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_04_enus

CLCOR: LDAP Sync & Authentication

Overview/Description:

Collaboration engineers are often required to work with Cisco Unified Communication Manager (UCM) as it involves managing user account provisioning. Lightweight Directory Access Protocol (LDAP) integration with Cisco UCM synchronizes users and their properties.

In this course you’ll recognize the LDAP integration process configuration sections of LDAP synchronization and authentication and LDAP design and security considerations.

Moving on you;ll discover the roles and permissions defined within access control groups and the components of a feature group template used for LDAP integration. Lastly you;ll identify how to prepare and integrate the Cisco UCM with the Microsoft LDAP server.

This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_05_enus

CLCOR: Endpoint Provisioning in Cisco Unified CM

Overview/Description:

Provisioning of endpoints is a common task that a collaboration engineer is required to perform. In this course you;ll explore different ways of provisioning endpoints in Cisco UCM.

You;ll begin by examining the features and flAWS of manual provisioning and recognize how to use manual and auto-provisioning methods for endpoint registration.

Moving on you;ll identify the elements and authentication modes of self-provisioning in detail and discover the use of the Bulk Administration Tool (BAT) in batch-provisioning.

Finally you;ll explore the features and configurations of all the listed provisioning methods and demonstrate endpoint registration using self-provisioning and batch-provisioning methods.

This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_06_enus

CLCOR: Understanding Voice & Video Codecs

Overview/Description:

In order to provide sufficient bandwidth for incoming and outgoing calls a collaboration engineer is required to know how the human voice gets converted into an Internet Protocol (IP) signal. In this course you;ll explore voice and video codecs in a Voice over Internet Protocol (VoIP) network and examine bandwidth management.

You’ll begin by identifying the process of encoding and decoding voice using codecs different levels of compressions applied on IP signals and how these IP signals get transmitted over an IP network. You’ll also outline how to determine bandwidth requirements for specific codecs.

Finally you’ll investigate bandwidth calculation and management techniques and demonstrate call admission control (CAC) configuration using Cisco Unified Communication Manager (UCM).

This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_07_enus

CLCOR: Cisco Unified CM Dial Plan

Overview/Description:

A collaboration engineer is required to use dial plans an essential component in unified communication to accomplish day-to-day activities and troubleshoot any problem that may arise.

In this course you’ll explore different components of dial plans and endpoint addressing in Cisco Unified Communication Manager (UCM). You;ll then identify the features and logistics of call routing and how urgent priority can affect call routing decisions.

Next you;ll discover digit collection and analysis methods before moving on to outlining the management of variable length and overlapping patterns. Finally you’ll illustrate how to configure endpoint addressing and call routing components in Cisco Unified CM.

This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_08_enus

CLCOR: Understanding & Configuring MGCP Gateways

Overview/Description:

Collaboration engineers are routinely required to configure and troubleshoot gateways in a unified communication dial plan. In this course you’ll identify the components and configurations methods of Media Gateway Control Protocol (MGCP) gateways.

You’ll begin by examining the characteristics of the MGC protocol and methods for configuring MGCP gateways. You’ll then explore elements of the path selection process in the Cisco Unified Communication Manager (UCM) and identify their role in call processing.

You;ll finish the course by investigating digit manipulation patterns and how to configure and troubleshoot different telecommunication interface standards on an Integrated Services Digital Network (ISDN).

This course is a part of a collection of courses that will prepare you for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_09_enus

CLCOR: Configuring Cisco IOS Gateway

Overview/Description:

IOS troubleshooting techniques are important in resolving call processing issues in gateways which work as a demarcation point for collaboration networks. In this course you;ll explore the components of the Cisco IOS Gateway and the methods to configure them.

Use this course to effectively work with the Cisco IOS gateway examining various elements in detail: dial-plan implementation using different dial peers Primary Rate Interface (PRI) connections inbound and outbound dial-peer match digit manipulation and selection of codecs and dual-tone multi-frequencies (DTMFs).

Once you have finished this course you;ll have the knowledge and skills to configure Cisco IOS gateways and prepare for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_10_enus

CLCOR: Class of Service & Toll Fraud Prevention

Overview/Description:

Enterprises can prioritize business-critical applications and services while maximizing the use of their bandwidth with the help of class of service (CoS). It provides a way of managing multiple traffic profiles across enterprise networks by prioritizing certain types of traffic over others

This course will acquaint you with the components and implementation of CoS in the Cisco Unified Communication Manager (UCM). You;ll discover the features of time of day routing distinguishing attributes of client matter codes (CMC) and forced authorization codes (FAC) and tools in the UC environment that prevent toll fraud.

Upon completion of this course you;ll be able to configure different components of CoS in the Cisco UCM and prepare for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_11_enus

CLCOR: Implementing Globalized Call Routing

Overview/Description:

Telephony features are typically used by end users who may not be technical and fail to recognize specific dialing patterns or numbers when in different locations. Globalizing the dial plan in call routing allows voice engineers to implement a unified dialing method that is location-agnostic eliminating some end-user challenges.

In this course you;ll learn how globalization impacts call routing and dialing patterns in the Cisco Unified Communications environment. You;ll examine different terminologies used in globalized call routing and how globalization and localization are done during egress and ingress.

By the end of this course you;ll have practiced implementing globalized call routing in Cisco Unified CM and IOS Gateway. You can use this course to prepare for the relevant part of the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_12_enus

CLCOR: Media Resources in Cisco Unified CM

Overview/Description:

Media resources perform an essential function in the unified communication network in enhancing the user experience of a call. Use this course to explore different media resources in the Cisco Unified Communication Manager (UCM) along with their functions.

Get familiar with media resource features like annunciators Music On Hold (MOH) and conference bridges and discover how codec translation and media termination are carried out in a unified communication network.

After finishing this course you;ll be able to understand the purpose and capabilities of different media resources within the CUCM and prepare for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_13_enus

CLCOR: Cisco Collaboration Applications

Overview/Description:

Many organizations today use various applications to provide mobility and superior experience to end-users. Cisco provides multiple collaboration applications based on customer requirements that make communication more unified. Explore the components and features of Cisco Unity Connection (CUC) and how it affords a unified messaging and voicemail solution.

Investigate the various elements of Unity Connection to gain a better understanding of its functionality: cluster capacity configuring and managing users types of call handlers Presence Service protocols and Mobile and Remote Access (MRA) deployment.

Upon completing this course you;ll be in a position to outline the Session Initiated Protocol (SIP) integration options of Unity Connection with CUCM implement an on-premises deployment of Cisco Jabber and prepare for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_14_enus

CLCOR: Quality of Service in a Cisco UC Network

Overview/Description:

Knowing how to use Quality of Service (QoS) for network traffic type prioritization is a vital part of a collaboration engineer skill set. It also plays a crucial role in managing drop-sensitive and delay-sensitive IP network traffic.

This course walks through the common problems related to a unified communications (UC) network such as delay packet loss jitter and bandwidth issues examining how QoS not only addresses these challenges but ensures seamless transmission of voice and video traffic.

Additionally you;ll explore different QoS implementation models and mechanisms collaboration network DSCP values and traffic classification and marking techniques.

When you;ve completed this course you;ll be able to use QoS to ensure optimal bandwidth usage based on traffic type and network importance. You;ll also be better prepared for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

Course Number:

it_ccclcor_15_enus