SRE Troubleshooting Processes

Troubleshooting is a critical skill for site reliability engineers (SREs). Using past experiences a proper mindset and a stable troubleshooting process SREs can effectively report triage examine diagnose test and cure system issues. In this course youll explore troubleshooting approaches and best practices while also learning how to avoid common pitfalls. Youll explore issue reporting triaging examination diagnosis and testing. Youll recognize how to simplify and reduce troubleshooting use the ""what why and where"" technique and examine negative results. Youll also investigate how to observe and interpret recent changes to identify what went wrong with a system. Lastly youll locate probable cause factors and outline the steps used to make troubleshooting more effective.