Stakeholder Communication: Software Projects & Stakeholder Communication

Stakeholders play a crucial role in software development projects but understanding who stakeholders are what their roles and interests are and communicating effectively with stakeholders can be challenging. Key concepts covered in this 13-video course include the importance and elements of communication in software projects; learning how to define and identify stakeholders; and learning how to describe different types of stakeholders for software projects. First learners observe how to specify types of stakeholders involved in a project including their rights responsibilities ethical and oversight obligations; learn how to gain access to stakeholders and its importance; and begin to understand challenges associated with stakeholder communication and how to overcome them. Next learn to identify how Agile projects affect stakeholder communication; learn concepts of stakeholder engagement how it is displacing stakeholder communication and how to plan for engagement; and learn how to improve communication through active listening and how customer feedback can be constructively obtained. Finally learn different strategies for working with stakeholders to improve their participation; and examine best practices used to improve stakeholder communication.