DevOps Support Administrator: The Role of the Cloud Support Engineer

In this course youll explore IT support levels that can be structured to provide appropriate technical support and the skills required by traditional Support Engineers to play the role of a Cloud Support Engineer. Next youll look at the phases of the Cloud Adoption Framework that you need to follow to manage support services for Cloud. Youll learn about the Cloud Decision Support Framework which you can adopt to define application migration processes as well as the concept of Cloud Affinity Assessment. Youll move on to explore how to evaluate drivers and inhibitors of cloud adoption and the metrics that you can use to score potential solution candidate. Youll examine multi-cloud use cases that need to be considered to define support strategy and support levels and the Technical Support Services Guidelines for managing support for GCP resources. Finally youll learn how to create a support case select the severity for AWS resources and create new support requests from the Azure Portal.