Service Desk IT Asset Service Configuration and Change Control Management

Theres a number of important service management practices identified by ITIL. In this course youll begin by exploring the service desk and service request management and IT asset management and service configuration management and change control. Then youll explore IT asset management service configuration management change control release management and service level management. Finally youll discover availability management capacity and performance management service continuity management and deployment management. This course was originally created by Global Knowledge (GK).