The Guiding Principles of the Service Value System and Continual Improvement Model

ITIL has guiding principles of the service value system (SVS). In this course youll discover the seven guiding principles. Then youll learn about the continual improvement model and its seven steps. First youll explore the questions what is the vision? where are we now? where do we want to be? and how do we get there? Then youll learn about the step take action. Finally youll discover the steps that ask the questions did we get there? and how do we keep the momentum going? This course was originally created by Global Knowledge (GK).