Driving Change: A Playbook of Best Practices for a Digital Transformation

Digital disruption. Digital transformation. Whatever you call it the switch to digital technologies requires a close look at core business processes company governance customer experiences: and of course the actual transformational digital technologies. In this course you will learn about the crucial leadership capabilities required to make digital transformation a reality. You’ll understand how a solid compass can help you steer the implementation of digital transformation by framing the challenge you’re about to undergo. You’ll also learn best practices to focus on the customer as well as actions to mobilize and sustain operational processes and the employee experience. You’ll also gain an understanding of the underlying business models and digital platforms that power digital transformation.