Difficult People: Why They Act That Way and How to Deal with Them

Anything taken to an extreme can be a liability including human behavior. While confident cautious or energetic people can be perfectly tolerable in small doses when working together they can also be annoying or problematic when their behavior is over-the-top. Then there are people who are just plain negative – their glasses are always "half empty." While occasional griping is acceptable when working on a team the behavior of negative people can eventually wear you down. To ensure successful communication and collaboration in the workplace it’s vital you develop the skills needed for managing difficult people. In this course youll learn about the four types of difficult people: dominant-controlling analytical-obsessive expressive-impulsive and skeptical-negative. You’ll also discover techniques for dealing with difficult people and for managing your own emotions.