How to Manage Difficult Conversations

For managers difficult conversations can be immensely stressful. Handled the wrong way this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. However with the right preparation and mindset you can make sure that you communicate difficult news with tact and diplomacy. In this course youll learn some basic guidelines about when and where to initiate difficult conversations and useful steps for managing the associated stress. Youll learn how to prepare for a difficult conversation using a four-step process so that youre confident and can make the conversation as constructive and diplomatic as possible. Finally youll learn how to demonstrate that you have the right mindset when communicating bad news to an employee.