Facing the Management Challenges of Difficult Behavior and Diverse Teams

“As a manager it can be daunting toá find yourself in charge of a diverse group comprised of different age ranges backgrounds and experiences. Its inevitable that youll encounter difficulties. Effectively handling conflict whether its team conflict or difficult employee behavior is essential to productivity and requires developing conflict management skills.
This course covers useful techniques and processes for conflict resolution. Youll learn methods for resolving conflict when dealing with an employees difficult behavior. Youll also learn ways of effectively managing team conflict and understanding and dealing with conflict in the workplace as a whole.”