Providing Effective Internal Customer Service

When you do things to help other people within your company do their jobs better you are providing internal customer service. The quality of that service often has a huge impact on the overall quality of client service (CS) delivered to external customers. In this course youll learn about types of internal customers and how to identify internal customer relationships. Youll also learn about the importance of getting to know your internal customers identifying their expectations of you and taking action on those expectations. Finally youll learn guidelines for providing internal customer service excellence.