Providing On-site Customer Service

When you meet customers on their turf your initial meeting forms the basis of their overall impression of you your abilities and your company. You can enhance customer relationships by improving the impressions you make in the field using a few tried-and-true techniques. In this course youll learn about guidelines and techniques for each stage of an on-site client service (CS) visit: preparation arrival service wrap up and follow up. Youll also learn how to project service excellence by making a good impression in the field through starting on a positive note setting clear expectations listening actively and working to improve customer understanding.