ITIL Service Transition Concepts and Processes

After planning and completing your service design, you must next transition the IT service into the live environment – a key step towards valued IT service management.
In this course you’ll learn about the service transition stage of the ITIL service lifecycle, including service transition scope and policies. This course also covers the key processes of service transition, including best practices and key activities for release and deployment, knowledge management, transition planning and support, validation and testing, and change management procedures. This course is one of a series in the learning path that covers the objectives for the ITIL Foundation Certificate in IT Service Management (ITSM). ITIL is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.