Overview of the ITIL Service Lifecycle

Organizations that provide an IT service to internal or external customers need to have strong service management capabilities and good practices to ensure that this service is effective.
In this course, you’ll learn about the ITIL framework, including its benefits and role in IT service management (ITSM) and service design. This course also covers the stages, purpose, scope, and value of the ITIL service lifecycle. This course is one of a series in the learning path that covers the objectives for the ITIL Foundation Certificate in IT Service Management. ITIL is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.