Statistical Process Control: Introduction

Define quality in terms of the process industry. Explain what SPC is. Describe the benefits of SPC. Describe how SPC was developed. Describe what a process is. Identify factors that affect a process. Describe the two basic types of variation in a process. Identify factors that affect how SPC is applied to a process. Describe how to plot values on a basic X-Y graph. Explain what a histogram is and how it relates to SPC control charts. Explain what a standard deviation is. Identify the basic elements of a typical Shewhart control chart. Relate a Shewhart control chart to a normal distribution curve.