ITIL Service Strategy Processes

A well-executed service design strategy that encompasses proper demand management, financial service management, and customer relationship management results in both customers and IT service providers achieving their goals. In this course you’ll learn about the demand management process, including the purpose and benefits of service level packages. You’ll also learn about key financial management concepts and the importance of the business case. This course also covers the business relationship management process, including its scope and key challenges. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITILÂ Foundation Certificate in IT Service Management (ITSM). ITILÂ is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.