COURSES
Professional Improvement
OUR COURSES SERIES
Professional Improvement Course Directory
Business Communication
| Course Name | Course Type | Syllabus |
|---|---|---|
| Writing Effective E-mails and Instant Messages | Course | View details Course Syllabus | Print Syllabus Writing Effective E-mails and Instant MessagesOverview/Description: Email has become an indispensable communication tool for organizations, and plays a vital role in how they conduct business and maintain their operations. As a result, one of the most important communication skills to have in the workplace today is email etiquette. It can help ensure you get messages across quickly, appropriately, and concisely.In this course, you’ll learn some tried and tested guidelines for writing emails. You’ll explore the fundamental elements of written communication that every email should contain, and the importance of keeping emails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of email. Course Number: bs_acm02_a01_enus |
| Sending E-mails to the Right People | Course | View details Course Syllabus | Print Syllabus Sending E-mails to the Right PeopleOverview/Description: Sending an email to the wrong person, or excluding the right person, hinders effective communication and is a sign of poor email etiquette. Because email is so central to how organizations do business today, writing emails effectively Eand getting them to the right people Eis one of the most important communication skills to have.In this course, you’ll learn a vital facet of written communication: how to address and distribute emails. You’ll be introduced to best practices for deciding who to send emails to and how to flag emails appropriately. The course also covers proper etiquette for forwarding emails and using reply and reply all. In addition, it highlights some poor copying practices to avoid. Course Number: bs_acm02_a02_enus |
| Organizing Your E-mail | Course | View details Course Syllabus | Print Syllabus Organizing Your E-mailOverview/Description: In the modern business environment, it’s easy to feel overwhelmed by the volume of written communication that you need to process every day. To keep up, you need strong communication skills to sort, file, respond to, or delete all emails that you receive during your business day.In this course, you’ll learn some vital communication techniques for managing and writing emails effectively. The course covers email etiquette tips on how to use folders and filters to organize emails for increased efficiency, as well as guidelines on what emails to delete. You’ll also explore how to recover important information should you lose an email. Course Number: bs_acm02_a03_enus |
| Keeping Business Calls Professional | Course | View details Course Syllabus | Print Syllabus Keeping Business Calls ProfessionalOverview/Description: In business, one of the oldest communication tools is still among the most important Ethe telephone. However, although it so common and widespread, many people lack the verbal communication skills needed to create a positive impression when using the phone.In this course, youll learn about some basic rules of etiquette that will help improve your phone skills and keep your business calls professional. Youll explore general best practices, and how to make and receive calls professionally. Youll also learn some best practices for using a cell or smart phone, and how to record and leave effective voicemail messages. Course Number: bs_acm03_a01_enus |
| Elevate Your Professional Business Call Skills | Course | View details Course Syllabus | Print Syllabus Elevate Your Professional Business Call SkillsOverview/Description: In todays text-first communication culture, many professionals lack essential phone skills that remain crucial for business success. While messaging and email dominate daily communication, phone calls are still vital for building relationships, handling complex issues, and demonstrating professionalism. This course addresses the growing need for proper business call etiquette among professionals who rely heavily on digital communication but must also excel in voice-based interactions with clients, stakeholders, and colleagues. Course Number: bs_acm03_a02_enus |
| Using the Parts of Speech | Course | View details Course Syllabus | Print Syllabus Using the Parts of SpeechOverview/Description: Effective business writing is one of the most important communication skills in the workplace today. By writing well, using clear sentences and correct grammar, you can ensure your message is communicated to and understood by your intended audience. Unfortunately, the opposite is also true Epoorly structured sentences can not only cause confusion, but may also damage your reputation.In this course, you’ll learn about the fundamental elements for better writing Ethe parts of speech. These are the building blocks of sentences, so learning about them can help you skillfully combine words into meaningful sentences. This course describes the eight parts of speech and shows how to use them effectively and correctly. Course Number: bs_acm04_a01_enus |
| Getting the Details Right: Spelling Basics | Course | View details Course Syllabus | Print Syllabus Getting the Details Right: Spelling BasicsOverview/Description: Spelling errors are all too common, and are one of the main culprits behind poor business writing. A wrong letter here, an extra letter there, and your reader may lose confidence in your communication skills and overall competence as a professional. That’s why writing well doesn’t just mean writing persuasively Eit also means knowing the rules, as well as the exceptions, of spelling.In this course, you’ll learn how to spell words with prefixes and suffixes, and how to form the plural and possessive forms of words. You’ll also learn general rules on how to spell correctly, as well as some handy tips for better writing in general. Course Number: bs_acm04_a02_enus |
| Abbreviating Capitalizing and Using Numbers | Course | View details Course Syllabus | Print Syllabus Abbreviating Capitalizing and Using NumbersOverview/Description: Writing well is not just about constructing logical sentences. It also involves the correct use of abbreviations, capital letters, and numbers in your business writing. Knowing how to use them consistently is a strong asset to have as part of your communication skills.In this course, you’ll learn the basic rules of capital letters, abbreviations, and numbers. You’ll learn how to correctly abbreviate titles, names, locations, and countries, as well as how to capitalize direct quotes, titles, names of organizations, and product names, among other elements. In addition, you’ll explore other key elements for better writing Ethe forms and uses of numbers with dates and time, money, fractions, and symbols. Course Number: bs_acm04_a03_enus |
| Using Punctuation Marks | Course | View details Course Syllabus | Print Syllabus Using Punctuation MarksOverview/Description: Punctuation is the collection of marks used to separate sentences and their parts. Although appropriate punctuation is an undervalued part of your communication skills, it can make your business writing clear and less likely to be misinterpreted.In this course, you’ll learn the standard rules and guidelines for using punctuation marks, including the correct use of periods, question marks, and exclamation points. You’ll learn a crucial aspect of better writing that often causes much confusion Ehow to correctly use commas. The course includes rules for better writing such how to use different connecting and separating marks, like colons, semicolons, dashes, and hyphens. In addition, it shows how to properly use apostrophes, parentheses, brackets, and quotation marks. Course Number: bs_acm04_a04_enus |
| Creating Well-constructed Sentences | Course | View details Course Syllabus | Print Syllabus Creating Well-constructed SentencesOverview/Description: Syntax is the grammatical term for arranging words to create logical phrases, clauses, and sentences. Well-constructed sentences express an idea by using the parts of speech in a logical order, and are essential for effective business writing. A misplaced modifier might get a chuckle out of the reader, but it reflects poorly on your communication skills.In this course, youll learn some of the fundamentals for better writing Ethe parts of a sentence, such as the subject and predicate, as well as phrases and clauses. You’ll examine subject-verb agreement, as well as agreement between pronouns and their antecedents. Youll also discover some techniques for writing well, such as how to identify and fix common types of sentence errors. Course Number: bs_acm04_a05_enus |
| Troublesome Words and Phrases: Usage Mistakes in Writing | Course | View details Course Syllabus | Print Syllabus Troublesome Words and Phrases: Usage Mistakes in WritingOverview/Description: The many nuances and conventions in the English language make it diverse and interesting; however, when it comes to writing well, they can also cause some difficulties. For better writing skills, you must familiarize yourself with some of the most common errors of usage.In this course, you’ll learn how to use commonly confused words correctly, including word pairs that sound alike and those that have related meanings. You’ll explore often misused verbs Efor example, affect and effect or apprise and appraise Ethat can impede professional business writing. You’ll also learn some idiomatic combinations of verbs and prepositions that can be confusing and will put your communication skills to the test. Course Number: bs_acm04_a06_enus |
| Planning an Effective Presentation | Course | View details Course Syllabus | Print Syllabus Planning an Effective PresentationOverview/Description: Concern about the impact of a presentation can inspire presenters to improve their verbal communication skills, enabling them to get the desired results. Public speaking and business presentations can be immeasurably improved if the presenter devotes sufficient time and attention to planning.In this course, youll learn how to define and understand your audiences characteristics, knowledge, needs, and responses. Youll also learn how to organize your presentations timing, purpose, key points, and approach so that it is engaging, focused, and relevant. Finally, youll learn about different presentation methods, such as PowerPoint presentations, and when theyre most effectively used. Course Number: bs_acm05_a01_enus |
| Building Your Presentation | Course | View details Course Syllabus | Print Syllabus Building Your PresentationOverview/Description: Effective business presentations need to have a sound structure. To ensure that your presentation has this structure, you need to consider its overall purpose, your audience, and the key points youll be presenting, and then put them all together into a plan of action to guide you.In this course, youll learn how to write the key parts of a presentation so theyre memorable and effective. Youll also learn how to select and use eye-catching visual aids to bring your PowerPoint presentations to life. Finally, youll learn how to rehearse your presentation Ea key step for public speaking that will improve your verbal communication skills and build confidence for the real thing. Course Number: bs_acm05_a02_enus |
| Ensuring Successful Presentation Delivery | Course | View details Course Syllabus | Print Syllabus Ensuring Successful Presentation DeliveryOverview/Description: Whether your job includes delivering sales pitches, making PowerPoint presentations, or leading team trainings, presentation excellence can only be achieved when the standard of your public speaking matches the quality of your content. Having diligently prepared your presentation, you need to make sure that your delivery is engaging, enthusiastic, composed, and confident.In this course, youll learn how to set up the right environment for your business presentations. Youll also learn techniques for managing stage fright and using your verbal communication skills and body language to deliver your message clearly and effectively. Finally, youll learn about how to deal with audience questions in a Q&A session and the impact this has on your credibility. Course Number: bs_acm05_a03_enus |
| Improving Your Technical Writing Skills | Course | View details Course Syllabus | Print Syllabus Improving Your Technical Writing SkillsOverview/Description: For many professionals in the pharmaceutical, technology, finance, and similar industries, technical writing skills are an important part of day-to-day communication. Writing well in these industries isn’t just a matter of writing grammatically correct sentences; it also involves producing technical documents that are suited to the requirements, comprehension level, and background of their readers.In this course, youll learn techniques for better writing that will help you avoid common pitfalls and structure your business writing more effectively. Youll find out how to tailor your written communication to the specific requirements of different types of technical material Eso that whether you want to persuade or to instruct, youll be able to achieve your writing goals. Course Number: bs_acm06_a01_enus |
| The Art and Science of Communication | Course | View details Course Syllabus | Print Syllabus The Art and Science of CommunicationOverview/Description: There is a science behind communication, including how we react neuro-physiologically to others Ethrough verbal communication such as their words and tone, as well as the non-verbal communication of their actions and body language. Theres also an art to communication, allowing your authentic self to shine through and allowing the exchange with another person to unfold naturally.In this course, you’ll learn about the art and science of communication. You’ll explore techniques for connecting with your audience and building trust with them so that your communication intention is clear and understood. You’ll also learn the basic principles of assertive communication that is positive and not aggressive. Course Number: bs_acm07_a01_enus |
| Trust Building through Effective Communication | Course | View details Course Syllabus | Print Syllabus Trust Building through Effective CommunicationOverview/Description: Building relationships with the people you want to communicate with is key to making communication effective. And building trust is essential to forging meaningful working relationships.In this course, youll explore the necessity of clearly presenting your information and intentions as the basis of effective communication. Youll see how understanding your audience ensures that your message is delivered in such a way so to maximize its impact and how managing your emotions allows you to adapt to the emotional needs of others to build trust. Finally, youll learn how verbal communication combines with body language and vocal tone to better convey your message effectively. Course Number: bs_acm07_a03_enus |
| Choosing the Right Interpersonal Communication Method to Make Your Point | Course | View details Course Syllabus | Print Syllabus Choosing the Right Interpersonal Communication Method to Make Your PointOverview/Description: Do you ever feel that a lack of email productivity is frustrating the effectiveness of your written communication? Are poor verbal communication skills holding you back? Choosing the right communication method for the situation has a huge impact on how your message is received.This course explores the importance of choosing the right communication method to best convey your message. Youll learn how to select the proper methods for building trust, conveying your ideas, and targeting your method to your intended audience. The right communication method improves the odds of getting your point across and communicating effectively, leaving your audience informed, enlightened, and engaged. Course Number: bs_acm07_a04_enus |
| The First Steps in Negotiating | Course | View details Course Syllabus | Print Syllabus The First Steps in NegotiatingOverview/Description: In the business environment, one of the most prized skills is the art of negotiation. Whether it’s agreeing prices with suppliers, setting deadlines with clients, or getting a raise from a manager, strong negotiation skills are a must, and are often the deciding factor between success and failure.In this course, you’ll learn how to sharpen your negotiating skills through effective preparation and by focusing on the important issues at hand. You’ll explore the tools that will help you communicate for success. Youll also learn common best practices for countering ineffective negotiation techniques, and for overcoming negotiation challenges. Course Number: bs_acm12_a01_enus |
| Negotiating the Best Solution | Course | View details Course Syllabus | Print Syllabus Negotiating the Best SolutionOverview/Description: Negotiation is not a game where the “winner takes it allE- it’s a relationship-building process where those involved try to understand each other’s needs and think creatively about solutions. Central to this process are effective negotiating skills.In this course, you’ll learn how to build and maintain trust so you can find common ground with the other party. You’ll hone your negotiation skills by exploring how people with different personality types may react during negotiations. You’ll also learn how to manage emotions and interests, facilitate agreements, and overcome continued resistance. Finally, you’ll learn how to close a negotiation so that all parties involved are satisfied. Course Number: bs_acm12_a02_enus |
| Taking Effective and Professional Notes | Course | View details Course Syllabus | Print Syllabus Taking Effective and Professional NotesOverview/Description: Skilled note taking can make you more productive in business situations. Writing notes and engaging in written communication also provide an effective record to review when necessary.In this course, youll learn tools, techniques, and grammar strategies for effective note taking in interviews and meetings. Youll also learn ways to write notes that help you learn and recall information, to make it easier to communicate to others. Course Number: bs_acm19_a01_enus |
| Telling a Business Story | Course | View details Course Syllabus | Print Syllabus Telling a Business StoryOverview/Description: As humans, weve been using narratives to share our knowledge and experiences with others since the beginning. But effective storytelling, specifically within a business context, requires thoughtful preparation and effective delivery. With practice, using storytelling can improve the way you communicate with key players inside Eand outside Eyour organization. In this course, youll learn how to plan and deliver effective stories that engage your target audience and help you accomplish your objectives. Course Number: bs_acm21_a01_enus |
| Proven Techniques for Technical Communication | Course | View details Course Syllabus | Print Syllabus Proven Techniques for Technical CommunicationOverview/Description: Communicating technical information can be a challenging task. Whether you’re a technical guru or someone less experienced, and whether your audience is made up of experts or novices, you need proven strategies to succeed. In this course, you will learn techniques for conveying technical information in an easy-to-understand manner for a variety of audiences. Course Number: bs_acm22_a01_enus |
| Effective Stakeholder Communications for Technology Professionals | Course | View details Course Syllabus | Print Syllabus Effective Stakeholder Communications for Technology ProfessionalsOverview/Description: To earn the support and trust of stakeholders, you need to continuously and effectively communicate how your role in providing technology resources helps your stakeholders realize their own objectives.In this course, you will learn how to identify your stakeholders, how to choose the right channels with which to communicate with your stakeholders, how to hone your stakeholder message, how to establish trust with your stakeholders through difficult communications, and how to engage your stakeholders through storytelling. Course Number: bs_acm23_a01_enus |
| Receiving Feedback with an Open Mind | Course | View details Course Syllabus | Print Syllabus Receiving Feedback with an Open MindOverview/Description: The word “feedbackEmight make the hair on the back of your neck stand up. Many people think of feedback as a threat. Even positive feedback can seem like an attack. Our egos and self-esteem tell us to shut down and drown it out. But feedback is a necessary part of professional growth and development. With a positive mindset, you can stay calm, take feedback on board, and use it to improve your performance and further your career.In this course, you will explore how receiving feedback differs from receiving simple praise or criticism. You will learn how listening to genuinely constructive feedback with a positive mindset can influence your reactions and responses. You will also learn how applying feedback can catalyze your professional growth and self-development. Course Number: bs_acm29_a02_enus |
| Presenting Virtually | Course | View details Course Syllabus | Print Syllabus Presenting VirtuallyOverview/Description: Virtual presentations are intrinsically a little awkward. There’s less audience response, it’s harder to get a read on how your audience is responding to you, and making eye contact is problematic. It’s easy to forget that even when you can’t see everyone, they’re listening, and they need your attention. All of these can increase a presenter’s anxiety, but it doesn’t have to be that way. In this course, you’ll learn how presenting virtually can increase your reach and bridge differences, the ways in which presenting virtually is similar to–and different from–presenting face-to-face, and how to set the virtual stage for success. You’ll discover behavioral strategies to make virtual presentations come alive, and how to plan your presentations for the unique challenges of remote presenting. And you’ll also explore techniques, both technological and personal, that can ensure that every virtual presentation you give is better than the one before. Course Number: bs_acm31_a01_enus |
| Preparing a Great Virtual Presentation | Course | View details Course Syllabus | Print Syllabus Preparing a Great Virtual PresentationOverview/Description: The importance of preparing for a great virtual presentation cannot be overstated. Virtual presentations have enabled businesses to reach clients and partners across continents. They transcend physical boundaries, offering a powerful global platform to connect, engage, and influence diverse audiences. The ability to deliver a compelling virtual presentation is pivotal for success. By honing this skill, you can equip yourself to navigate the dynamic landscape of the digital age, leaving a profound and lasting impact on your professional journey.In this course, you’ll learn to recognize the benefits of virtual presentations and identify strategies to create an engaging virtual presentation environment. You will also identify effective strategies to confidently navigate the technical aspects of virtual presentations and identify the key elements to plan for a compelling virtual presentation. Course Number: bs_acm31_a02_enus |
| Building and Delivering a Great Virtual Presentation | Course | View details Course Syllabus | Print Syllabus Building and Delivering a Great Virtual PresentationOverview/Description: Crafting and delivering exceptional virtual presentations isn’t merely a skill; it’s a strategic imperative in this digital age. As the lines between physical and virtual communication blur, whether you’re a business leader, educator, salesperson, or creative professional, your prowess in building and delivering compelling virtual presentations can significantly amplify your influence, foster engagement, and propel you to success.In this course, you will learn to recognize effective strategies to build content for a virtual presentation, identify the key considerations to create the slides for a virtual presentation, identify effective strategies to deliver an engaging virtual presentation, and recognize the effective strategies to overcome common pitfalls in virtual presentations. Course Number: bs_acm31_a03_enus |
| Working Well with Others | Course | View details Course Syllabus | Print Syllabus Working Well with OthersOverview/Description: At some point, all of us will encounter competing personalities at work, all vying to get things done their own way. Interpersonal differences and personal perspectives, whether with a manager or a colleague, can increase stress, drain energy, impact morale, and affect productivity and happiness. But there are strategies for mitigating tension and building stronger, more trusting relationships, such as adjusting our own behavior and understanding the situations and behavior of others that can challenge us. In this course, youll learn how to assess, identify, and manage your own behavioral style to help you avoid and control conflict before it happens. You’ll also investigate how to handle common situations that provoke conflict at work, how to work effectively with different personality types, and how to build habits to help you handle interpersonal conflict in the workplace with grace and patience. Course Number: bs_acm32_a01_enus |
| Forging Relationships with External Stakeholders | Course | View details Course Syllabus | Print Syllabus Forging Relationships with External StakeholdersOverview/Description: Whether you’re a top business executive in a Fortune 500 company or a start-up entrepreneur, you need to meet your stakeholdersEexpectations to keep them happy and fulfill your obligations and commitments. In practice, this can be hard to achieve, especially when the stakeholder has influence or power over your success. When you have to interact extensively with stakeholders outside of your organization, building a positive relationship can sometimes be stressful Ebut its crucial. In this course, youll learn how to identify external stakeholders and recognize their effect on your organization. You’ll also learn the steps to engage with external stakeholders and how to communicate effectively with them and garner feedback. And, youll learn how to manage stakeholder relationships. Course Number: bs_acm32_a02_enus |
| Overcoming Barriers to Effective Listening | Course | View details Course Syllabus | Print Syllabus Overcoming Barriers to Effective ListeningOverview/Description: Barriers to effective listening are present at every stage of the listening process. There are several factors that present these barriers, including emotions, noise, uninteresting conversations, or unwanted distractions.In this course, youll learn to recognize how good listening habits can increase your effectiveness in the workplace and what listening tendencies interfere with effective communication. Youll also learn to recognize strategies for maintaining focus while listening and identify ways to effectively listen when your emotions have been activated. Course Number: bs_acm35_a01_enus |
| Listening to Engage Empower and Influence | Course | View details Course Syllabus | Print Syllabus Listening to Engage Empower and InfluenceOverview/Description: The working world has never been more complex than it is today, with cost pressures, customer demands, and competitive markets. None of these challenges can be addressed by "going it alone." Collaboration is key, bringing the organization’s best minds together to address these challenges. And key to collaboration is effective listening, ensuring that each member of an organization fully expresses their viewpoints and that these viewpoints are considered by their colleagues. In this course, you’ll learn practical skills for drawing out and synthesizing othersEviewpoints in service of improving your individual performance. You’ll also explore bringing out the best in others and creating the best possible solutions to the challenges faced by today’s organizations. Course Number: bs_acm35_a02_enus |
| Writing with a Professional Mindset | Course | View details Course Syllabus | Print Syllabus Writing with a Professional MindsetOverview/Description: In an era where written communication is pervasive, a professional mindset can set you apart and make you a valued asset in your organization. Writing professionally, clearly, lucidly, and concisely will help you align your written communication with the goals of your organization and demonstrate your competence and commitment to clear and effective communication.In this course, you’ll learn the essential aspects of effective professional communication and strategies to craft effective and professional written communication. You’ll also learn how various channels of communication can be optimized for impactful professional writing, and explore best practices for improving your professional writing skills. Course Number: bs_acm36_a01_enus |
| Conveying Your Message without Words | Course | View details Course Syllabus | Print Syllabus Conveying Your Message without WordsOverview/Description: Communication conveys information. Whether we communicate through sound or through today’s technology of touch screens and automated voice recognition systems, information gets expressed both verbally and nonverbally.In this course, you’ll learn to recognize the outcomes of nonverbal messages conveyed using facial expressions, body movement, and gestures on your communication. You’ll explore how to convey messages of confidence, respect, and sympathy through nonverbal communication means. You’ll also learn best practices for communicating nonverbally in a virtual environment and how to identify the nonverbal communication areas that can vary between individuals and in different cultural contexts. Course Number: bs_acm37_a01_enus |
| Expanding Your Communication Skill Set | Course | View details Course Syllabus | Print Syllabus Expanding Your Communication Skill SetOverview/Description: No organization and no individual can succeed without effective communication. What we create and achieve in business, we create and achieve together. The shared meaning that comes from expressing ourselves and listening to others enables us to align our activities toward productive goals. By building your communication skills, you strengthen your ability to collaborate and get things done. In this course, you’ll learn how to build a communication skill set that allows you to convey the message you want in the workplace. Youll explore how to read your audience and make adjustments to ensure your message comes across the way you want. You’ll learn the appropriate formats for communicating in various work situations, such as when to use text messaging versus email. You’ll also explore how communication styles contribute to any message you send, and what techniques you need to handle tough communication situations effectively. Course Number: bs_acm37_a02_enus |
| Enhancing Communication through Listening | Course | View details Course Syllabus | Print Syllabus Enhancing Communication through ListeningOverview/Description: Listening is one of the most important ways to ensure effective communication, yet it gets the least focus in a workplace. Listening plays a vital role in any collaborative environment because being able to listen well helps you understand other peoplesEperspectives. In this course, you’ll learn how to adopt some established best practices for more-focused and committed listening. Youll discover how to develop active listening skills and how to build trust with the power of attention and listening. You’ll also learn to recognize the types of listening that help you better understand the messages you receive in different situations. Course Number: bs_acm37_a03_enus |
| Harnessing the Power of the Written Word | Course | View details Course Syllabus | Print Syllabus Harnessing the Power of the Written WordOverview/Description: Good written communication in todays business world is an essential proficiency on both the individual and organizational levels. Effective writing can be achieved with the right choice of words, thought clarity, concision, and proper presentation of content. In this course, youll learn how good writing skills can help achieve your business goals, and what comprises essential elements of effective written communication. You’ll also learn strategies to help correct common writing errors and best practices to adopt for the most effective business writing. Course Number: bs_acm37_a04_enus |
| Presenting to the C-suite: Skills for Emerging Leaders | Course | View details Course Syllabus | Print Syllabus Presenting to the C-suite: Skills for Emerging LeadersOverview/Description: Whether youre pitching ideas, presenting reports, or seeking executive buy-in, this course will help you master the art of communicating with C-suite executives. Youll learn to craft clear, concise messages that resonate with top leadership, structure impactful presentations, and deliver them with confidence. By the end of this course, you will have the skills to make a lasting impression, from understanding C-suite priorities to using effective visual aids. Course Number: bs_acm42_a02_enus |
| Using AI for Effective Business Communication | Course | View details Course Syllabus | Print Syllabus Using AI for Effective Business CommunicationOverview/Description: Every message you send, every report you write, and every presentation you create today has the potential to be enhanced by AI. From crafting clear communications to breaking down language barriers, AI tools are transforming how we connect in business. But harnessing these capabilities effectively requires more than just access to the technology Eit requires understanding, strategy, and ethical consideration. In this course, youll learn how to use AI effectively to enhance your daily business communications. Youll explore current AI tools, master prompt writing techniques, and develop skills to evaluate AI-generated content. Youll also learn how to address key ethical considerations. By the end, youll be confident using AI while maintaining authentic, professional communication with your stakeholders. Course Number: bs_acm45_a01_enus |
| Writing and Preparing an Effective Speech | Course | View details Course Syllabus | Print Syllabus Writing and Preparing an Effective SpeechOverview/Description: Not everybody is a natural public speaker. Public speaking is a skill , one that requires significant planning and preparation. It involves developing written communication skills and learning how to deliver your writing in public.In this course, youll learn how to write a speech by setting the aim of your speech and considering your audience and theme. Youll also be introduced to best practices for planning and researching a speech. And youll learn how to check your written speech and ensure the grammar is correct. Course Number: bs_apd06_a01_enus |
| Conquering the Challenges of Public Speaking | Course | View details Course Syllabus | Print Syllabus Conquering the Challenges of Public SpeakingOverview/Description: Most people find the task of public speaking daunting. But with enough practice and preparation, anyone can be effective at delivering a speech. Being a competent public speaker allows you to showcase your work and deliver an effective presentation. However, you wont convey your message if you fail to engage your audience, handle audience challenges that arise, and tackle your nerves and anxiety.In this course, youll learn about the basics of good speech delivery and dealing with some of the most common challenges of public speaking, such as handling difficult questions or hecklers in your audience. Youll also find out methods of overcoming public speaking anxiety. Course Number: bs_apd06_a02_enus |
| Perfecting Your Speech Writing Process | Course | View details Course Syllabus | Print Syllabus Perfecting Your Speech Writing ProcessOverview/Description: Not everybody is a natural public speaker. Public speaking is a skill that requires significant planning and preparation. It involves developing written communication skills and learning how to deliver your writing in public.In this course, youll learn how to write a speech by establishing parameters and goals, understanding your audience, and developing compelling content. Youll also be introduced to best practices for researching and structuring a speech and learn good practice habits that build your confidence. Course Number: bs_apd06_a03_enus |
| Becoming a Composed Public Speaker | Course | View details Course Syllabus | Print Syllabus Becoming a Composed Public SpeakerOverview/Description: Most people find the task of public speaking daunting. But, with enough practice and preparation, anyone can be effective at delivering a speech. Being a competent public speaker allows you to showcase your work and deliver an effective presentation. However, you wont convey your message if you fail to engage your audience, handle audience challenges, and tackle your nerves and anxiety.In this course, youll learn about the basics of good speech delivery and how to deal with some of the most common challenges of public speaking, such as handling difficult questions or hecklers in your audience. Youll also learn methods for overcoming public speaking anxiety. Course Number: bs_apd06_a04_enus |
| A Difficult Boss Doesn’t Have to Be a Difficult Problem | Course | View details Course Syllabus | Print Syllabus A Difficult Boss Doesn’t Have to Be a Difficult ProblemOverview/Description: Working for a difficult boss can be challenging. In this course, you will learn about the management styles, communication styles, and personality types of difficult bosses. You will also learn strategies for working with a difficult boss and what to do if a boss becomes abusive. Course Number: bs_apd26_a01_enus |
| Difficult People: Why They Act That Way and How to Deal with Them | Course | View details Course Syllabus | Print Syllabus Difficult People: Why They Act That Way and How to Deal with ThemOverview/Description: Anything taken to an extreme can be a liability, including human behavior. While confident, cautious, or energetic people can be perfectly tolerable in small doses when working together, they can also be annoying or problematic when their behavior is over-the-top. Then there are people who are just plain negative Etheir glasses are always "half empty." While occasional griping is acceptable when working on a team, the behavior of negative people can eventually wear you down. To ensure successful communication and collaboration in the workplace, it’s vital you develop the skills needed for managing difficult people.In this course, youll learn about the four types of difficult people: dominant-controlling, analytical-obsessive, expressive-impulsive, and skeptical-negative. You’ll also discover techniques for dealing with difficult people, and for managing your own emotions. Course Number: bs_comm46_a01_enus |
| Capturing the Attention of Senior Executives | Course | View details Course Syllabus | Print Syllabus Capturing the Attention of Senior ExecutivesOverview/Description: Does your job require you to communicate critical information to c-suite executives, such as the Chief Executive Officer (CEO)? Perhaps you have opportunities to influence executive decision making, but dont know how best to deliver your message. In order to make the most of your communication with senior executives, you need to be prepared.In this course, youll learn how to shape your message so its communicated clearly to your organization’s c suite. You’ll discover how to build your credibility with those at the senior level, such as the CFO, CIO, and COO. And youll explore how to approach and plan meetings with senior executives, and how to make your case Ewhether its with an elevator pitch or a formal report. Course Number: bs_comm49_a01_enus |
| Clarity and Conciseness in Business Writing | Course | View details Course Syllabus | Print Syllabus Clarity and Conciseness in Business WritingOverview/Description: Being clear and concise in business writing isnt always easy. But writing well is essential in the workplace if you want what you write to be read, understood, and acted upon.In this course, youll learn how improving your communication skills through better writing techniques can make your message clear and comprehensible. Youll learn how your written communication is more effective when you understand the importance of using familiar, concrete, and specific language. Youll also explore tips for being more concise in your writing and best practices for organizing content. Course Number: bs_comm51_a02_enus |
| Editing and Proofreading Business Documents | Course | View details Course Syllabus | Print Syllabus Editing and Proofreading Business DocumentsOverview/Description: All of us can think of a piece of business writing thats lacking a key point or contains an embarrassing typo or spelling error. From that point on, it becomes difficult to take it seriously, whatever its topic or content. In business, solid, professional written communication is essential to the clarity and credibility of your message.In this course, youll learn how improving your communication skills through better writing will help you produce more focused, polished, and effective business documents. It offers guidance on how to edit and proofread effectively, covering key areas, such as tone, structure, clarity, and accuracy, as well as common grammar, punctuation, and spelling mistakes to watch out for. Course Number: bs_comm51_a03_enus |
| Expert Reflections: Taking Your Communication Skills to the Next Level | Course | View details Course Syllabus | Print Syllabus Expert Reflections: Taking Your Communication Skills to the Next LevelOverview/Description: Impactful insights from our esteemed thought leadership expert and speaker Merri Lemmex. Look for Merris other Expert Reflections and Leadercamps on Percipio. Course Number: bs_ertycst_01_enus |
| Leadercamp on-demand: Active Leadership Series on Communication | Course | View details Course Syllabus | Print Syllabus Leadercamp on-demand: Active Leadership Series on CommunicationOverview/Description: Communication is the key to business Ebut communication is said to break down up to 80% of the time. What should you do about it? First, you need to know how it breaks down and what you can do to achieve clarity in your business, and your personal communications. In this second Leadercamp in a five-part series around Active Leadership, PMP and Managing Partner at Lemmex Williams Training, Steve Lemmex explores some tools you can use to ensure clarity, especially when you are providing instructions or delegating.We also know that generations communicate differently, and it’s not just about the technology. This Leadercamp also reveals how different generations choose different means of communication to demonstrate urgency and formality in their messages, so you can get your team on the right page. Course Number: bs_lcalsc_01_enus |
| Leadercamp on-demand: How Do I Communicate? | Course | View details Course Syllabus | Print Syllabus Leadercamp on-demand: How Do I Communicate?Overview/Description: Communication is about more than simply exchanging information. It’s the give and take in a conversation, how you convey your point, how your message is perceived, and how you interact with the person you’re in a conversation with. Great communication requires understanding how you come across to other people. This Leadercamp focuses on your communication skills. It’s not just about what you say, but also how you say it. Understanding your own communication skills and making a plan to improve them will go a long way to being a better communicator.In the second in a series of three Leadercamps around communication, PMP and managing partner at Lemmex Williams Training Merri Lemmex explores communication, how it goes wrong, and how to plan to get your team on the same page. Course Number: bs_lchic_01_enus |
| Leadercamp on-demand: Intentional Communication | Course | View details Course Syllabus | Print Syllabus Leadercamp on-demand: Intentional CommunicationOverview/Description: Many people are not good at being intentional about their communication with others. They come from a very "me-centered" approach (talking at people) rather than an "other-centered" approach (connecting with people). This leads to superficial relationships with less trust – which makes working with others harder than it needs to be. Learning to listen and to communicate to build relationships rather than just get your idea across is the key to creating trust on a team. Being intentional with your communication can help you to manage conflict, give and receive constructive feedback, give meaningful recognition for a job well done, and even delegate work more effectively.Join us for Neelam Sharma’s upcoming Leadercamp on Intentional Communication where she will share her expertise and help participants develop better communication skills to build stronger relationships with their teams. Course Number: bs_lcic_01_enus |
| Leadercamp on-demand: Mastering the Art of Effective Communications | Course | View details Course Syllabus | Print Syllabus Leadercamp on-demand: Mastering the Art of Effective CommunicationsOverview/Description: In today’s global business and organizational environment, we are overwhelmed with information. The ability to communicate in a clear and compelling way is critical to cut through the noise, helping you be heard, setting you apart from the competition, and moving your organization forward. How can you craft stories and communicate in a way that will help you to accomplish these goals? In this Leadercamp, Executive Coach and Facilitator Renée Patton provides a simple process by which to develop impactful stories, effectively utilize visuals, deploy active listening skills, and communicate with impact. Course Number: bs_lcmaec_01_enus |
| Leadercamp on-demand: Managing Conflict Series on Assertion | Course | View details Course Syllabus | Print Syllabus Leadercamp on-demand: Managing Conflict Series on AssertionOverview/Description: Today’s asymmetric, hybrid, and matrixed organizations can easily become holding pens for conflict. In this second Leadercamp in a three-part part series on The Art and Discipline of Managing Conflict, renowned author and respected management consultant Howard M. Guttman will focus on Assertion, the second foundational element for effective conflict management.Based on his 30+ years of consulting experience, Guttman provides insights into your current conflict management behavior and improves your ability to assert more artfully, set boundaries, and show up more powerfully. Course Number: bs_lcmcsa_01_enus |
| Leadercamp on-demand: Managing Conflict Series on Conflict Management | Course | View details Course Syllabus | Print Syllabus Leadercamp on-demand: Managing Conflict Series on Conflict ManagementOverview/Description: In today’s organizations, most work gets done by cross-functional teams, many of which work virtually and across different cultures and time zones. Breakdowns are common, leading organizations to clash more passionately with themselves than with competitors. A new set of conflict management skills is required to turn conflict into healthy disagreement and resolution.In this third and final Leadercamp in a three-part series on The Art and Discipline of Managing Conflict, renowned author and respected management consultant, Howard M. Guttman, will focus on Conflict Management, the third foundational element for effective conflict management. Course Number: bs_lcmcscm_01_enus |
| Leadercamp on-demand: The Power of Nonverbal Communication | Course | View details Course Syllabus | Print Syllabus Leadercamp on-demand: The Power of Nonverbal CommunicationOverview/Description: Savvy business professionals know that communicating effectively is a powerful way to create connection, build trust, and deliver results. Yet, it can be difficult to identify which communication skills to build and how to get better at them. But it doesnt have to be.We communicate through words, tones, gestures, movement, and expressions. However, research suggests that a significant percentage of communication occurs nonverbally. Therefore, strengthening non-verbal communication capabilities may have a positive impact on your life, leadership, and career.Join Jennifer Nash—executive advisor, leadership expert, and Fortune 50 consultant—to learn the secret to decoding nonverbal facial expressions. Course Number: bs_lcpvc_01_enus |
| Leadercamp on-demand: Tools to Achieve Clarity | Course | View details Course Syllabus | Print Syllabus Leadercamp on-demand: Tools to Achieve ClarityOverview/Description: Communication is about more than simply exchanging information. It’s the give and take in a conversation Ehow you convey your point, how your message is perceived, and how you interact with the person you’re in a conversation with. But how do you learn how to communicate better? How do you get across the importance of a situation or request? How do you draw out information from other people? How do you ensure you are listening to someone? By learning the tools to achieve clarity to truly become a better communicator. In third and final in the series of Leadercamps around Communication, PMP and managing partner at Lemmex Williams Training Merri Lemmex explores tools you can use to achieve clarity in your communication. Course Number: bs_lctac_01_enus |
| Leadercamp on-demand: Why Communication Falls Flat | Course | View details Course Syllabus | Print Syllabus Leadercamp on-demand: Why Communication Falls FlatOverview/Description: As much as 80% of communications are not interpreted by the receiver as intended by the sender. Most issues arising in the workplace, or even in our personal lives, are not technical issues, but communication issues. Why is it happening?In this course, PMP and managing partner at Lemmex Williams Training Merri Lemmex explores communication, how it goes wrong, and how to plan to get your team on the same page. Course Number: bs_lcwcf_01_enus |
| Leadercamp on-demand: Working in Harmony With All Personalities | Course | View details Course Syllabus | Print Syllabus Leadercamp on-demand: Working in Harmony With All PersonalitiesOverview/Description: In your job it is inevitable that you will encounter people with different personalities, backgrounds, and perspectives. In some cases, different personality types can clash. This can lead to counterproductive behaviors, erode morale, and cause stress.The ability to recognize and respond to these types of situations can be a game-changer both personally and professionally. Attendees will be able to observe these situations with a new lens and hear more about Skillsoft’s learning curriculum—programs and courses—around these skillsets.Join Joe Shaffner, ICF, PCC, CEC, CMC, professional development and leadership consultant, for a time of deep learning and introspection. Course Number: bs_lcwhp_01_enus |