Shaping the Customer Experience Across Digital and Physical Channels

Today’s customer is a new breed often a digital native who spends much of their time online in the digital world. They have different priorities and expectations than generations of customers past. <In this course you will learn about meeting the needs and expectations of today’s digital customers including omnichannel and utilizing algorithm-savvy design. You’ll also learn about wayfinding: ways to shape and influence their customer journey as well as methods to individualize their customer experience (CX) through methods like digital body language. Finally you’ll learn about protecting and partnering in their data privacy and security.