Enhancing the Customer Experience with HCI

Human-computer interaction (HCI) deals with how people and automated systems interact and communicate with each other. It’s an academic often theoretical field that overlaps with the User Interface or UI and the User Experience UX to explore and improve the way that humans interact with the digital world. The field of HCI seeks to understand what it means to be a user of a computer and by extension tablets smartphones digital personal assistants and the like and how to create the kinds of products and services that will work seamlessly. As such HCI is being utilized by businesses to add value to their enterprise in many different ways. In this course youll learn about enhancing the customer experience through HCI and explore possible customer barriers and technical limitations involved. Youll also learn to recognize best practices for developing HCI applications and identify current HCI trends. This course covers the benefits challenges best practices and trends of HCI.