The Service Value Chain and General Management Practices

The service value chain (SVC) includes a number of activities intended to get from demand to value. In this course youll explore the SVC beginning with an overview of its various activities. Then youll learn about the SVC activities design and transition obtain and build and deliver and support. Then youll discover the general management practices that have been adapted for service management beginning with continual improvement and information security and relationship management. Finally youll learn about supplier management and supplier management activities. This course was originally created by Global Knowledge (GK).