Navigating the Workplace with Emotional Intelligence

Any organization regardless of its size industry or location is made up of people – people who interact on a daily basis and not always without incident. Developing emotional intelligence within the organization is a key factor in ensuring that these relationships run smoothly. This is especially true of leaders who must provide an example of how to behave in group settings. In this course you’ll learn how building emotional intelligence or EQ can improve team or group interactions. You’ll also explore the role of emotional IQ in workplace activities conflict and stress management as well as employee influence and engagement.