ITIL Service Design Processes

Effective IT service solutions must be designed to meet all IT service provider and customer needs.
In this course you’ll learn about the processes in the service design stage of the ITIL service lifecycle including their purpose, expected benefits, scope, and key activities. This course also covers the service management roles involved in service design processes and their key responsibilities. This course is one of a series in the learning path that covers the objectives for the ITIL Foundation Certificate in IT Service Management (ITSM). ITIL is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.