Providing Telephone Customer Service

When youre providing customer service over the phone without face-to-face interaction it can be challenging to establish the right customer relationships. There are many techniques that can help you consistently deliver service excellence over the telephone. In this course youll learn basic etiquette tips for answering managing and ending client service (CS) calls. Youll also learn how to make a good impression by listening using questions to probe for more information minding your tone and empathizing with the customer. Finally youll learn ways of reflecting or adapting to your customers style.