Customer Service: Adapting to Your Customers Cues

The ability to support a customer is keenly enhanced by a greater understanding of the customer’s mood communication style and knowledge of the product or service in question. From the first moments of interaction the customer will be giving cues in each of these areas. Interaction with customers requires planning active listening and a conscious effort to adjust your communication and support approach based on your customers cues. In this course youll learn how to recognize and read customer cues and how to use them to adapt your support strategy to each individual customer. Youll also explore how to overcome common pitfalls customer service agents face in assessing their customer’s cues. This course was developed with subject matter provided by NueBridge (www.nuebridge.com) which has extensive expertise in customer experience and management across multiple industries around the world.