PMBOK Guide – Eighth Edition: Dealing with Project Conflict

By the end of this course, you will be able to: Explain the role of conflict in project environments and its impact on team performance. Identify common sources of conflict in projects. Recognize the stages of team development where conflict is most likely to occur. Distinguish between productive and destructive conflict. Apply the five conflict resolution approaches to different project situations. Analyze conflict scenarios to determine underlying causes. Select appropriate conflict management strategies based on situational factors. Determine when escalation is necessary and appropriate. Demonstrate techniques for addressing conflict with team members and stakeholders. Identify practices that help build a conflict-resilient project team.