Key Concepts and the Four Dimensions of Service Management

ITIL has guiding principles of the service value system (SVS). In this course you ll discover the seven guiding principles. Then you ll learn about the continual improvement model and its seven steps. First you ll explore the questions what is the vision? where are we now? where do we want to be? and how do we get there? Then you ll learn about the step take action. Finally you ll discover the steps that ask the questions did we get there? and how do we keep the momentum going?áThis course was originally created by Global Knowledge (GK).á