Product Owner: Fulfilling Customer Needs & Expectations

“As a Scrum Product Owner one of your most important responsibilities is ensuring the product in development fulfills your customer needs and expectations. It is impossible to do that without understanding your customer communicating effectively with them throughout the entire development life cycle and playing the role of translator between the customer and the Scrum team.

In this course you ll learn about activities in product discovery and needs validation. YouÆll discover how to identify your stakeholders and proven approaches for segmenting your customers. YouÆll also explore elements and techniques for product discovery. Next youÆll learn how to bridge the gap between the customer and the Scrum team with several techniques for connecting the two. Finally youÆll learn best practices for facilitative listening effective engagement techniques ways to prioritize and work through conflicting customer needs and techniques for ultimately facilitating decisions as a product owner with your customers and stakeholders. “