Polishing Your Skills for Excellent Customer Service

“As a customer service representative (CSR) creating a support culture that focuses on your customers needs is key.
In this course youll learn how to enhance your interactions with customers to project service excellence. Youll explore how to establish effective customer relationships that involve customers in problem solving. Finally youll discover how to improve communication for a better client service (CS) in a cross-cultural customer support center or help desk environment.”